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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,059 reviews, last reviewed 30th Mar 2026
100% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026
Wayne T's avatar
Wayne T
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NatWest Group - Cora Digital Assistant reviews (6059)

Simple and positive answers

5
It was very good, I kept putting off my queries until I posed the question to CORA and she made it so easy THANK YOU Reviewed on: 9th April 2021
Anthony's avatar
Anthony

Brilliant & helpful

5
The on-line Banking for NatWest is superb and I can always achieve what I want. Also their digital assistant works much better than other I have experienced. Reviewed on: 9th April 2021
David Poole's avatar
David Poole

Reactivation of isa

5
All done quickly and mostly done for me Reviewed on: 9th April 2021
Claire's avatar
Claire

Easy, helpful and straightforward

5
Gave me all the help and information I needed without having to call or visit a branch. Reviewed on: 9th April 2021
beautifultasha@gmail.com's avatar
[email protected]

Dreadful, ineffective, time wasting non-functional

1
I have used CORA on many occasions. IT has never produced a useful output. It delays access to ssomeone who can help. It is very laggy and often answers question two or free behind teh conversation. It sometimes hangs saying its is typing for ten minutes at a time. A simple FAQ is a hundred times mor euseful and effective. From a technical point of view however advances teh technogy actually used it performs worse than a simple keyword matching program such as ELIZA. Bad concept, poorly executed, simply burns time producing nothing but frustration. Reviewed on: 9th April 2021
AJ's avatar
AJ

Good product

5
Easy to use...good product for its purpose in making life easier. Reviewed on: 9th April 2021
Linda Wood 's avatar
Linda Wood

Quick and easy to unferstand

5
Husband had a problem with his PIN. Very efficient service Reviewed on: 9th April 2021
Frances Couper's avatar
Frances Couper

easy quick efficient

5
Easy access and quick response to questions with ease Reviewed on: 9th April 2021
Sue's avatar
Sue

Prompt and efficient service.

5
Excellent service and very quick. Easy to use. Reviewed on: 9th April 2021
Sandra's avatar
Sandra

Very happy with your service

5
Very helpful and fast .and was able to understand everything thank you Reviewed on: 9th April 2021
Dympna Tully's avatar
Dympna Tully

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