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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy to follow

5
Only needed to change address was very quick and easy to do Reviewed on: 9th April 2021
Sean kelly's avatar
Sean kelly

So easy and quick to use.

5
It asked what my general issue was and from there gave me multiple choice answers to pick from so I knew they had understood my issue. It helped me solve my issue with out having to spend ages on a phone. Can not recommend enough. Reviewed on: 9th April 2021
Kristian Donnelly's avatar
Kristian Donnelly

Problem solved

5
Card was locked and easy solution explained in straightforward way Reviewed on: 9th April 2021
SandyMcJ's avatar
SandyMcJ

Best bank by far

5
Always there for me and helping to make the most out of my money Reviewed on: 9th April 2021
Kristian Crawford's avatar
Kristian Crawford

Simple and positive answers

5
It was very good, I kept putting off my queries until I posed the question to CORA and she made it so easy THANK YOU Reviewed on: 9th April 2021
Anthony's avatar
Anthony

Brilliant & helpful

5
The on-line Banking for NatWest is superb and I can always achieve what I want. Also their digital assistant works much better than other I have experienced. Reviewed on: 9th April 2021
David Poole's avatar
David Poole

Reactivation of isa

5
All done quickly and mostly done for me Reviewed on: 9th April 2021
Claire's avatar
Claire

Easy, helpful and straightforward

5
Gave me all the help and information I needed without having to call or visit a branch. Reviewed on: 9th April 2021
beautifultasha@gmail.com's avatar
[email protected]

Dreadful, ineffective, time wasting non-functional

1
I have used CORA on many occasions. IT has never produced a useful output. It delays access to ssomeone who can help. It is very laggy and often answers question two or free behind teh conversation. It sometimes hangs saying its is typing for ten minutes at a time. A simple FAQ is a hundred times mor euseful and effective. From a technical point of view however advances teh technogy actually used it performs worse than a simple keyword matching program such as ELIZA. Bad concept, poorly executed, simply burns time producing nothing but frustration. Reviewed on: 9th April 2021
AJ's avatar
AJ

Good product

5
Easy to use...good product for its purpose in making life easier. Reviewed on: 9th April 2021
Linda Wood 's avatar
Linda Wood

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