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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Reactivation of isa

5
All done quickly and mostly done for me Reviewed on: 9th April 2021
Claire's avatar
Claire

Easy, helpful and straightforward

5
Gave me all the help and information I needed without having to call or visit a branch. Reviewed on: 9th April 2021
beautifultasha@gmail.com's avatar
[email protected]

Dreadful, ineffective, time wasting non-functional

1
I have used CORA on many occasions. IT has never produced a useful output. It delays access to ssomeone who can help. It is very laggy and often answers question two or free behind teh conversation. It sometimes hangs saying its is typing for ten minutes at a time. A simple FAQ is a hundred times mor euseful and effective. From a technical point of view however advances teh technogy actually used it performs worse than a simple keyword matching program such as ELIZA. Bad concept, poorly executed, simply burns time producing nothing but frustration. Reviewed on: 9th April 2021
AJ's avatar
AJ

Good product

5
Easy to use...good product for its purpose in making life easier. Reviewed on: 9th April 2021
Linda Wood 's avatar
Linda Wood

Quick and easy to unferstand

5
Husband had a problem with his PIN. Very efficient service Reviewed on: 9th April 2021
Frances Couper's avatar
Frances Couper

easy quick efficient

5
Easy access and quick response to questions with ease Reviewed on: 9th April 2021
Sue's avatar
Sue

Prompt and efficient service.

5
Excellent service and very quick. Easy to use. Reviewed on: 9th April 2021
Sandra's avatar
Sandra

Very happy with your service

5
Very helpful and fast .and was able to understand everything thank you Reviewed on: 9th April 2021
Dympna Tully's avatar
Dympna Tully

Cora was great.

5
Cora make things really easy and get it done with no complication. Reviewed on: 9th April 2021
Ibou khalil lo 's avatar
Ibou khalil lo

No response

1
Message us service is absolutely useless Reviewed on: 9th April 2021
Aileen McGhie 's avatar
Aileen McGhie

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