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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,059 reviews, last reviewed 30th Mar 2026
100% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026
Wayne T's avatar
Wayne T
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NatWest Group - Cora Digital Assistant reviews (6059)

Cora was great.

5
Cora make things really easy and get it done with no complication. Reviewed on: 9th April 2021
Ibou khalil lo 's avatar
Ibou khalil lo

No response

1
Message us service is absolutely useless Reviewed on: 9th April 2021
Aileen McGhie 's avatar
Aileen McGhie

Excellent quick service.

5
Cora helps answer any questions I have. It does it quick and the predictive questioning really helps narrow down what service you need. Reviewed on: 9th April 2021
Chloe Pritchard's avatar
Chloe Pritchard

Straight forward and easy to comprehend

4
Good,straight forward and easy , very helpful Reviewed on: 9th April 2021
Douglas Orr's avatar
Douglas Orr

So easy to use

5
I got the information I needed straight away and was so easy to use and follow Reviewed on: 9th April 2021
Caroline's avatar
Caroline

Excellent Service

5
Excellent service and so simple! My issue got resolution straight away and I can do what I want from the next day and I didn’t have to move from my house which is perfect in the current situation. Thanks Reviewed on: 9th April 2021
Lisa's avatar
Lisa

Quick and effective response

5
Cora was quick to respond to me and inform me on my next steps. She was very helpful! Reviewed on: 9th April 2021
Jacqueline Liddell's avatar
Jacqueline Liddell

Mr

5
Fast response and accurate answer to my query Reviewed on: 9th April 2021
Roy Thomason's avatar
Roy Thomason

excellent

5
I really needed help and Cora helped me with my enquiry how to cancel my overdraft she was excellent with me Reviewed on: 9th April 2021
Anthony 's avatar
Anthony

A step backwards

2
Just wanted to update my address with my bank. Only options were to go into branch, phone (and probably wait a long time) or use Cora. Rather than the quick and easy process it should be to fill in a digital forum, I had to use this clunky interface pretending to be chat. It was time consuming, & frustrating to have to enter my address via a chatbot interface rather than just an auto-fill forum like most other sites. It wouldn't auto-recognise my address from the house number/name because I live in a flat. Most systems just let you pick from all the addresses at the postcode - this one doesn't tell you why it doesn't recognise it just asks if you want to try again and wait the 30s or so it takes for the chatbot to pretend to type which is annoying. If the lack of auto-complete list is some sort of security feature (which I doubt), then it should say so. Overall a 2 min job took about 10 mins which is just a bad user experience. It then suggested that I nominate it for an "Innovation of the Year" award. If this is the best innovation that British Banking has come up with in a year then the industry is in a sorry state. Reviewed on: 9th April 2021
Donald MacFarlane's avatar
Donald MacFarlane

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