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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy to unferstand

5
Husband had a problem with his PIN. Very efficient service Reviewed on: 9th April 2021
Frances Couper's avatar
Frances Couper

easy quick efficient

5
Easy access and quick response to questions with ease Reviewed on: 9th April 2021
Sue's avatar
Sue

Prompt and efficient service.

5
Excellent service and very quick. Easy to use. Reviewed on: 9th April 2021
Sandra's avatar
Sandra

Very happy with your service

5
Very helpful and fast .and was able to understand everything thank you Reviewed on: 9th April 2021
Dympna Tully's avatar
Dympna Tully

Cora was great.

5
Cora make things really easy and get it done with no complication. Reviewed on: 9th April 2021
Ibou khalil lo 's avatar
Ibou khalil lo

No response

1
Message us service is absolutely useless Reviewed on: 9th April 2021
Aileen McGhie 's avatar
Aileen McGhie

Excellent quick service.

5
Cora helps answer any questions I have. It does it quick and the predictive questioning really helps narrow down what service you need. Reviewed on: 9th April 2021
Chloe Pritchard's avatar
Chloe Pritchard

Straight forward and easy to comprehend

4
Good,straight forward and easy , very helpful Reviewed on: 9th April 2021
Douglas Orr's avatar
Douglas Orr

So easy to use

5
I got the information I needed straight away and was so easy to use and follow Reviewed on: 9th April 2021
Caroline's avatar
Caroline

Excellent Service

5
Excellent service and so simple! My issue got resolution straight away and I can do what I want from the next day and I didn’t have to move from my house which is perfect in the current situation. Thanks Reviewed on: 9th April 2021
Lisa's avatar
Lisa

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