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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and effective response

5
Cora was quick to respond to me and inform me on my next steps. She was very helpful! Reviewed on: 9th April 2021
Jacqueline Liddell's avatar
Jacqueline Liddell

Mr

5
Fast response and accurate answer to my query Reviewed on: 9th April 2021
Roy Thomason's avatar
Roy Thomason

excellent

5
I really needed help and Cora helped me with my enquiry how to cancel my overdraft she was excellent with me Reviewed on: 9th April 2021
Anthony 's avatar
Anthony

A step backwards

2
Just wanted to update my address with my bank. Only options were to go into branch, phone (and probably wait a long time) or use Cora. Rather than the quick and easy process it should be to fill in a digital forum, I had to use this clunky interface pretending to be chat. It was time consuming, & frustrating to have to enter my address via a chatbot interface rather than just an auto-fill forum like most other sites. It wouldn't auto-recognise my address from the house number/name because I live in a flat. Most systems just let you pick from all the addresses at the postcode - this one doesn't tell you why it doesn't recognise it just asks if you want to try again and wait the 30s or so it takes for the chatbot to pretend to type which is annoying. If the lack of auto-complete list is some sort of security feature (which I doubt), then it should say so. Overall a 2 min job took about 10 mins which is just a bad user experience. It then suggested that I nominate it for an "Innovation of the Year" award. If this is the best innovation that British Banking has come up with in a year then the industry is in a sorry state. Reviewed on: 9th April 2021
Donald MacFarlane's avatar
Donald MacFarlane

So much help they are brilliant

5
Always at hand to assist you absolutely brilliant Reviewed on: 9th April 2021
AngelaLewns's avatar
AngelaLewns

Easy to use mobile app

5
Found answers to my queries by using the Cora help app for my mobile app. Instructions very clear and precise. If Cora cannot help, a bank staff member is asked to contact you. Reviewed on: 9th April 2021
Mary's avatar
Mary

Easy!!

5
Cora is a great idea, no hanging on the telephone, very easy to use. Reviewed on: 9th April 2021
Nick Pemberton's avatar
Nick Pemberton

Very fast, efficient and easy to use.

5
One of the best experiences with live chat. had nightmares with other companies. Was very easy to use, fast and very efficient. Well done. Reviewed on: 9th April 2021
Sue Tye's avatar
Sue Tye

excellent service

5
I am a 17-year old teenager who has used Natwest recently and they have the friendliest service that I have used Reviewed on: 9th April 2021
kwaku's avatar
kwaku

Good user journey, well thought out.

5
Not too shabby for early days of automation, neat little digital assistant. Well done to the technology team over there. Reviewed on: 9th April 2021
H's avatar
H

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