NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

So much help they are brilliant

Always at hand to assist you absolutely brilliant Reviewed on: 9th April 2021

Easy to use mobile app

Found answers to my queries by using the Cora help app for my mobile app. Instructions very clear and precise. If Cora cannot help, a bank staff member is asked to contact you. Reviewed on: 9th April 2021

Easy!!

Cora is a great idea, no hanging on the telephone, very easy to use. Reviewed on: 9th April 2021

Very fast, efficient and easy to use.

One of the best experiences with live chat. had nightmares with other companies. Was very easy to use, fast and very efficient. Well done. Reviewed on: 9th April 2021

excellent service

I am a 17-year old teenager who has used Natwest recently and they have the friendliest service that I have used Reviewed on: 9th April 2021

Good user journey, well thought out.

Not too shabby for early days of automation, neat little digital assistant. Well done to the technology team over there. Reviewed on: 9th April 2021

FAB

The best bank I have been with always very helpful Reviewed on: 9th April 2021

Prompt and helpful

I had an immediate response to my query. Interaction and helpful prompts made it easy to use. My query was answered on the spot but also allowed for a follow up if needed. Very user friendly. Reviewed on: 9th April 2021

Exelent

Coras explanations in pictures were very easy to follow. Thank you! Reviewed on: 9th April 2021

best AI chat

Was attempting to change address and Cora made it easier with the integrated button options during the chat. just took a few details and everything was sorted quickly. Reviewed on: 9th April 2021