Write a review

Newsletter

Go to business site

NatWest Group - Cora: Digital assistant reviews

Name: Digital assistant
Rating: 3.87 (6067 reviews)

View other NatWest Group - Cora products

3.87

Based on 6,067 reviews, last reviewed 18th Aug 2026

No new 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026

Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Group - Cora Digital assistant reviews (6067)

Excellent quick service.

Cora helps answer any questions I have. It does it quick and the predictive questioning really helps narrow down what service you need. Reviewed on: 9th April 2021

Straight forward and easy to comprehend

Good,straight forward and easy , very helpful Reviewed on: 9th April 2021

So easy to use

I got the information I needed straight away and was so easy to use and follow Reviewed on: 9th April 2021

Excellent Service

Excellent service and so simple! My issue got resolution straight away and I can do what I want from the next day and I didn’t have to move from my house which is perfect in the current situation. Thanks Reviewed on: 9th April 2021

Quick and effective response

Cora was quick to respond to me and inform me on my next steps. She was very helpful! Reviewed on: 9th April 2021

Mr

Fast response and accurate answer to my query Reviewed on: 9th April 2021

excellent

I really needed help and Cora helped me with my enquiry how to cancel my overdraft she was excellent with me Reviewed on: 9th April 2021

A step backwards

Just wanted to update my address with my bank. Only options were to go into branch, phone (and probably wait a long time) or use Cora. Rather than the quick and easy process it should be to fill in a digital forum, I had to use this clunky interface pretending to be chat. It was time consuming, & frustrating to have to enter my address via a chatbot interface rather than just an auto-fill forum like most other sites. It wouldn't auto-recognise my address from the house number/name because I live in a flat. Most systems just let you pick from all the addresses at the postcode - this one doesn't tell you why it doesn't recognise it just asks if you want to try again and wait the 30s or so it takes for the chatbot to pretend to type which is annoying. If the lack of auto-complete list is some sort of security feature (which I doubt), then it should say so. Overall a 2 min job took about 10 mins which is just a bad user experience. It then suggested that I nominate it for an "Innovation of the Year" award. If this is the best innovation that British Banking has come up with in a year then the industry is in a sorry state. Reviewed on: 9th April 2021

So much help they are brilliant

Always at hand to assist you absolutely brilliant Reviewed on: 9th April 2021

Easy to use mobile app

Found answers to my queries by using the Cora help app for my mobile app. Instructions very clear and precise. If Cora cannot help, a bank staff member is asked to contact you. Reviewed on: 9th April 2021

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.

Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Savings app
from Chip 4.86 from 18460 reviews
Money transfer
from ACE Money Transfer 0.00 from 0 reviews
App
from Daily Budget 4.26 from 8 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

NatWest Group - Cora: Digital assistant reviews

No new 5 star reviews

25% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review NatWest Group - Cora: Digital assistant now

NatWest Group - Cora Digital assistant reviews (6067)

Excellent quick service.

Straight forward and easy to comprehend

So easy to use

Excellent Service

Quick and effective response

Mr

excellent

A step backwards

So much help they are brilliant

Easy to use mobile app

Review NatWest Group - Cora: Digital assistant now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024