NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

Quick and to the point respond

The respond is quick with the given steps to solve the problem. Reviewed on: 9th April 2021

Easy to use, All relevant questions to my issue, good pace and completed the request :)

felt efficient and personal even though it is AI tech - smart use of technology to resolve the issue with only relevant questions and clearly the system was connected to the data in my account. Unlike many other Virtual Assistant Chats, where they ask load of unnecessary info and do not always resolve without passing you to another chat or form! Reviewed on: 9th April 2021

Limited scope of Cora

Cora is only able to deal with limited questions. Reviewed on: 9th April 2021

Simple and easy to use

I managed to update my address online within seconds, very impressive. Reviewed on: 9th April 2021

Instant solution

Needed to reactivate my ISA. Done and dusted on my phone in less than 3 mins! Reviewed on: 9th April 2021

helpful

very helpful with any questions and answers promptly Reviewed on: 9th April 2021

No stress banking!

Everything is made so simple and quick to do. If there is every a problem it is easily resolved. With all of life's stresses throughout the last year it is nice that my banking isn't one of them. Reviewed on: 9th April 2021

professional service

Ease of use website , cora answered all my questions with ease and understanding Reviewed on: 9th April 2021

Quick and Easy to Use

The Natwest Bot Cora works a treat. It is very user friendly. It was helpful that Cora returned with the instructions every time I completed a task taking me away from the page. Reviewed on: 9th April 2021