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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
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Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Easy!!

5
Cora is a great idea, no hanging on the telephone, very easy to use. Reviewed on: 9th April 2021
Nick Pemberton's avatar
Nick Pemberton

Very fast, efficient and easy to use.

5
One of the best experiences with live chat. had nightmares with other companies. Was very easy to use, fast and very efficient. Well done. Reviewed on: 9th April 2021
Sue Tye's avatar
Sue Tye

excellent service

5
I am a 17-year old teenager who has used Natwest recently and they have the friendliest service that I have used Reviewed on: 9th April 2021
kwaku's avatar
kwaku

Good user journey, well thought out.

5
Not too shabby for early days of automation, neat little digital assistant. Well done to the technology team over there. Reviewed on: 9th April 2021
H's avatar
H

FAB

5
The best bank I have been with always very helpful Reviewed on: 9th April 2021
spodmac@aol.com's avatar
[email protected]

Prompt and helpful

5
I had an immediate response to my query. Interaction and helpful prompts made it easy to use. My query was answered on the spot but also allowed for a follow up if needed. Very user friendly. Reviewed on: 9th April 2021
Mrs P A Masom's avatar
Mrs P A Masom

Exelent

5
Coras explanations in pictures were very easy to follow. Thank you! Reviewed on: 9th April 2021
Oksana 's avatar
Oksana

best AI chat

5
Was attempting to change address and Cora made it easier with the integrated button options during the chat. just took a few details and everything was sorted quickly. Reviewed on: 9th April 2021
Eldrin Manabat's avatar
Eldrin Manabat

Quick and to the point respond

5
The respond is quick with the given steps to solve the problem. Reviewed on: 9th April 2021
Marek's avatar
Marek

Easy to use, All relevant questions to my issue, good pace and completed the request :)

5
felt efficient and personal even though it is AI tech - smart use of technology to resolve the issue with only relevant questions and clearly the system was connected to the data in my account. Unlike many other Virtual Assistant Chats, where they ask load of unnecessary info and do not always resolve without passing you to another chat or form! Reviewed on: 9th April 2021
Katrina's avatar
Katrina

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