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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

FAB

5
The best bank I have been with always very helpful Reviewed on: 9th April 2021
spodmac@aol.com's avatar
[email protected]

Prompt and helpful

5
I had an immediate response to my query. Interaction and helpful prompts made it easy to use. My query was answered on the spot but also allowed for a follow up if needed. Very user friendly. Reviewed on: 9th April 2021
Mrs P A Masom's avatar
Mrs P A Masom

Exelent

5
Coras explanations in pictures were very easy to follow. Thank you! Reviewed on: 9th April 2021
Oksana 's avatar
Oksana

best AI chat

5
Was attempting to change address and Cora made it easier with the integrated button options during the chat. just took a few details and everything was sorted quickly. Reviewed on: 9th April 2021
Eldrin Manabat's avatar
Eldrin Manabat

Quick and to the point respond

5
The respond is quick with the given steps to solve the problem. Reviewed on: 9th April 2021
Marek's avatar
Marek

Easy to use, All relevant questions to my issue, good pace and completed the request :)

5
felt efficient and personal even though it is AI tech - smart use of technology to resolve the issue with only relevant questions and clearly the system was connected to the data in my account. Unlike many other Virtual Assistant Chats, where they ask load of unnecessary info and do not always resolve without passing you to another chat or form! Reviewed on: 9th April 2021
Katrina's avatar
Katrina

Limited scope of Cora

1
Cora is only able to deal with limited questions. Reviewed on: 9th April 2021
Robert Stradling 's avatar
Robert Stradling

Simple and easy to use

5
I managed to update my address online within seconds, very impressive. Reviewed on: 9th April 2021
Jacqueline Smith's avatar
Jacqueline Smith

Instant solution

5
Needed to reactivate my ISA. Done and dusted on my phone in less than 3 mins! Reviewed on: 9th April 2021
Helena's avatar
Helena

helpful

5
very helpful with any questions and answers promptly Reviewed on: 9th April 2021
Brenda Warrington's avatar
Brenda Warrington

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