NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

Excellent

Great customer experience. The website was easy to use. Reviewed on: 9th April 2021

Cora

Good straightforward and easy o understand and complete - and quick Reviewed on: 9th April 2021

Cora - simple and fast

no fuss, very quick, no misunderstanding. Very happy with this new feature Reviewed on: 9th April 2021

Clear, concise and accurate.

After having no idea how online banking, with your help I’m getting there. Very happy Reviewed on: 9th April 2021

Quick and responsive

The best web chat I’ve used, very quick, appropriate questions asked to resolve the problem quickly. I started with my own query not chosen from the selection. Very impressed Reviewed on: 9th April 2021

Fantastic customer service

Very helpful and quick to answer my question, thank you. Reviewed on: 9th April 2021

Good helpful tool

Managed to allay any worries I had ref not receiving a debit card nearly expiring. Cora informed me it was still to be sent. Reviewed on: 9th April 2021

Clear, easy to follow instructions.

A great innovation, well done NatWest! Reviewed on: 9th April 2021

Cora

Excellent service that provided the information I need without having to trawl through endless unwanted information. Thank you Reviewed on: 9th April 2021