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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Limited scope of Cora

1
Cora is only able to deal with limited questions. Reviewed on: 9th April 2021

Simple and easy to use

5
I managed to update my address online within seconds, very impressive. Reviewed on: 9th April 2021

Instant solution

5
Needed to reactivate my ISA. Done and dusted on my phone in less than 3 mins! Reviewed on: 9th April 2021

helpful

5
very helpful with any questions and answers promptly Reviewed on: 9th April 2021

No stress banking!

5
Everything is made so simple and quick to do. If there is every a problem it is easily resolved. With all of life's stresses throughout the last year it is nice that my banking isn't one of them. Reviewed on: 9th April 2021

professional service

5
Ease of use website , cora answered all my questions with ease and understanding Reviewed on: 9th April 2021

Quick and Easy to Use

5
The Natwest Bot Cora works a treat. It is very user friendly. It was helpful that Cora returned with the instructions every time I completed a task taking me away from the page. Reviewed on: 9th April 2021

Excellent customer service.

5
Excellent customer service. Clear and prompt answers to my question. Reviewed on: 9th April 2021

Excellent

5
Great customer experience. The website was easy to use. Reviewed on: 9th April 2021

Cora

4
Good straightforward and easy o understand and complete - and quick Reviewed on: 9th April 2021

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