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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

No stress banking!

5
Everything is made so simple and quick to do. If there is every a problem it is easily resolved. With all of life's stresses throughout the last year it is nice that my banking isn't one of them. Reviewed on: 9th April 2021
Jenny's avatar
Jenny

professional service

5
Ease of use website , cora answered all my questions with ease and understanding Reviewed on: 9th April 2021
john pringle 's avatar
john pringle

Quick and Easy to Use

5
The Natwest Bot Cora works a treat. It is very user friendly. It was helpful that Cora returned with the instructions every time I completed a task taking me away from the page. Reviewed on: 9th April 2021
Clive Stoddart's avatar
Clive Stoddart

Excellent customer service.

5
Excellent customer service. Clear and prompt answers to my question. Reviewed on: 9th April 2021
natalie corrigan's avatar
natalie corrigan

Excellent

5
Great customer experience. The website was easy to use. Reviewed on: 9th April 2021
Ade's avatar
Ade

Cora

4
Good straightforward and easy o understand and complete - and quick Reviewed on: 9th April 2021
Susan ingham's avatar
Susan ingham

Cora - simple and fast

5
no fuss, very quick, no misunderstanding. Very happy with this new feature Reviewed on: 9th April 2021
Greg's avatar
Greg

Clear, concise and accurate.

4
After having no idea how online banking, with your help I’m getting there. Very happy Reviewed on: 9th April 2021
Teresa Parris's avatar
Teresa Parris

Quick and responsive

5
The best web chat I’ve used, very quick, appropriate questions asked to resolve the problem quickly. I started with my own query not chosen from the selection. Very impressed Reviewed on: 9th April 2021
Lindsey Parkin's avatar
Lindsey Parkin

Fantastic customer service

5
Very helpful and quick to answer my question, thank you. Reviewed on: 9th April 2021
Jennie Beauchamp's avatar
Jennie Beauchamp

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