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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Good helpful tool

5
Managed to allay any worries I had ref not receiving a debit card nearly expiring. Cora informed me it was still to be sent. Reviewed on: 9th April 2021
judith.elcock@btinternet.com's avatar
[email protected]

Clear, easy to follow instructions.

5
A great innovation, well done NatWest! Reviewed on: 9th April 2021
Christopher Salt's avatar
Christopher Salt

Cora

5
Excellent service that provided the information I need without having to trawl through endless unwanted information. Thank you Reviewed on: 9th April 2021
Yvonne Langley's avatar
Yvonne Langley

Easy

4
Easy to follow instructions -even if not IT savvy still able to use Reviewed on: 9th April 2021
Eileen Cheffers 's avatar
Eileen Cheffers

EXCELLENT SERVICE

5
VERY GOOD VERY FAST COULD DO WITH CORA FOR ALL MY QUESTIONS LIKE HOW TO MEND A BROKEN HEART Reviewed on: 9th April 2021
JULIE DOWN's avatar
JULIE DOWN

Fast and efficient service!

5
I have been a customer of NatWest for several years now and their services and continued innovation to how I can bank with them has gone from strength to strength, wouldn’t consider banking anywhere else! Reviewed on: 9th April 2021
M Howard's avatar
M Howard

Helpful, efficient and secure banking assistant

5
Cora guided me through my enquiry with preset questions that were easy to respond to. There were built in security checks so I felt very reassured and my query was easily sorted Reviewed on: 9th April 2021
Rachel's avatar
Rachel

Cora is excellent

5
Cora does very well with queries. She takes you through each q & a and then arrives at a satisfactory conclusion. She exceeded my expectations Reviewed on: 9th April 2021
Just Carol's avatar
Just Carol

I just some and put in my bank please

5
Just want money please I was hope if u can give me 30pounds in my bank Reviewed on: 9th April 2021
Jake Durose's avatar
Jake Durose

If you transferred my funds bonus many thanks

5
A lot easier than waiting on the end of the phone Reviewed on: 9th April 2021
Brett Biggerstaff's avatar
Brett Biggerstaff

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