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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Cora - simple and fast

5
no fuss, very quick, no misunderstanding. Very happy with this new feature Reviewed on: 9th April 2021

Clear, concise and accurate.

4
After having no idea how online banking, with your help I’m getting there. Very happy Reviewed on: 9th April 2021

Quick and responsive

5
The best web chat I’ve used, very quick, appropriate questions asked to resolve the problem quickly. I started with my own query not chosen from the selection. Very impressed Reviewed on: 9th April 2021

Fantastic customer service

5
Very helpful and quick to answer my question, thank you. Reviewed on: 9th April 2021

Good helpful tool

5
Managed to allay any worries I had ref not receiving a debit card nearly expiring. Cora informed me it was still to be sent. Reviewed on: 9th April 2021

Clear, easy to follow instructions.

5
A great innovation, well done NatWest! Reviewed on: 9th April 2021

Cora

5
Excellent service that provided the information I need without having to trawl through endless unwanted information. Thank you Reviewed on: 9th April 2021

Easy

4
Easy to follow instructions -even if not IT savvy still able to use Reviewed on: 9th April 2021

EXCELLENT SERVICE

5
VERY GOOD VERY FAST COULD DO WITH CORA FOR ALL MY QUESTIONS LIKE HOW TO MEND A BROKEN HEART Reviewed on: 9th April 2021

Fast and efficient service!

5
I have been a customer of NatWest for several years now and their services and continued innovation to how I can bank with them has gone from strength to strength, wouldn’t consider banking anywhere else! Reviewed on: 9th April 2021

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