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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Helpful, efficient and secure banking assistant

5
Cora guided me through my enquiry with preset questions that were easy to respond to. There were built in security checks so I felt very reassured and my query was easily sorted Reviewed on: 9th April 2021

Cora is excellent

5
Cora does very well with queries. She takes you through each q & a and then arrives at a satisfactory conclusion. She exceeded my expectations Reviewed on: 9th April 2021

I just some and put in my bank please

5
Just want money please I was hope if u can give me 30pounds in my bank Reviewed on: 9th April 2021

If you transferred my funds bonus many thanks

5
A lot easier than waiting on the end of the phone Reviewed on: 9th April 2021

Easy, quick and helpful

5
Required to change address, easy quick and logical, very useful and painless service Reviewed on: 9th April 2021

Brilliant just brilliant!

5
Fast answer, no-one having to wait for me to type my answers, didn't get disconnected. It was an amazing experience. Thank you. Reviewed on: 9th April 2021

Amazing

4
Honest hardworking fantastic great Reviewed on: 9th April 2021

My First time

5
Very friendly service fast and to the point. Easy to follow instructions. Reviewed on: 9th April 2021

Request

5
Cora was quick and easy to use and really helpful Reviewed on: 9th April 2021

Fantastic Bank

4
Cora is the best digital assistant I have used Reviewed on: 9th April 2021

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