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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy, quick and helpful

5
Required to change address, easy quick and logical, very useful and painless service Reviewed on: 9th April 2021
Diana Morrison's avatar
Diana Morrison

Brilliant just brilliant!

5
Fast answer, no-one having to wait for me to type my answers, didn't get disconnected. It was an amazing experience. Thank you. Reviewed on: 9th April 2021
Jane Davies 's avatar
Jane Davies

Amazing

4
Honest hardworking fantastic great Reviewed on: 9th April 2021
Yusupha Jallow's avatar
Yusupha Jallow

My First time

5
Very friendly service fast and to the point. Easy to follow instructions. Reviewed on: 9th April 2021
Stveve's avatar
Stveve

Request

5
Cora was quick and easy to use and really helpful Reviewed on: 9th April 2021
Richard Sealy's avatar
Richard Sealy

Fantastic Bank

4
Cora is the best digital assistant I have used Reviewed on: 9th April 2021
Lucy's avatar
Lucy

Super quick and simple!

5
Super quick and simple to use! It recognised what page I was on so instantly knew what I needed help with and was done in less than 5 minutes. Reviewed on: 9th April 2021
Megan Bloomfield's avatar
Megan Bloomfield

Straight-forward and efficient!

5
No long waits, intuitive responses, desired result in minutes - amazing customer service tool! Reviewed on: 9th April 2021
Kelly's avatar
Kelly

Very helpful

5
Very helpful to me when im a new customer to the bank Reviewed on: 9th April 2021
Lynne's avatar
Lynne

friendly helpful good service

5
No need to ...perfect all is understood Reviewed on: 9th April 2021
Diana Jarrett-Harris's avatar
Diana Jarrett-Harris

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