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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

The best

5
Everything always works and the new mobile app is just amazing Reviewed on: 9th April 2021
Alessandro Enache's avatar
Alessandro Enache

Helpful Cora

5
A very helpful service delivered using straightforward language, accessible at all times and a great time saver Reviewed on: 9th April 2021
John Hamilton's avatar
John Hamilton

Easy to use

4
Very easy to use and duly uncomplicated Reviewed on: 9th April 2021
Martin Turk's avatar
Martin Turk

Outstanding customer service

5
Very useful and strait to the point, also detailed description of how to resolve any problems that may occur Reviewed on: 9th April 2021
Kaitlin Shulver's avatar
Kaitlin Shulver

Excellent service

5
Excellent on line service and the new Cora is fabulous Reviewed on: 9th April 2021
celina eves's avatar
celina eves

Loyal Savings Customer.

5
I like the new 'Digital Regular Saver' account, good interest rate at 3.04% on every £50.00 each month. Looking forward to more better 'RBS - Savings' account in the future! Thank You everyone for a excellent effort. Reviewed on: 9th April 2021
Dean Stuart Cole's avatar
Dean Stuart Cole

Excellent, quick and efficient

5
Service was excellent got an answer to my question right away Reviewed on: 9th April 2021
Cameron42020's avatar
Cameron42020

Friendly first class service.

5
Always a friendly and efficient response from staff in branch and also simple to use on line banking facilities. Good all round service. Reviewed on: 8th April 2021
Peter Lawrence's avatar
Peter Lawrence

QUICK EASY TO USE SERVICE

5
A VERY EASY TO FOLLOW SERVICE WITH FAST RESPONSE TIME Reviewed on: 8th April 2021
JILL 's avatar
JILL

Cora resolves fine, but only a few basic queries

2
I tried twice, during a day, finding the cause and solution to a problem. It took several iterations to get to what appeared to be the reight answer to my problem, but it didn't work. I tried again after some hours, but couldn't find a solution either. Cora's automated service is good, but I'd rather talk to a person. Robot's still have limitations. Reviewed on: 8th April 2021
Octavio's avatar
Octavio

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