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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Super quick and simple!

5
Super quick and simple to use! It recognised what page I was on so instantly knew what I needed help with and was done in less than 5 minutes. Reviewed on: 9th April 2021

Straight-forward and efficient!

5
No long waits, intuitive responses, desired result in minutes - amazing customer service tool! Reviewed on: 9th April 2021

Very helpful

5
Very helpful to me when im a new customer to the bank Reviewed on: 9th April 2021

friendly helpful good service

5
No need to ...perfect all is understood Reviewed on: 9th April 2021

The best

5
Everything always works and the new mobile app is just amazing Reviewed on: 9th April 2021

Helpful Cora

5
A very helpful service delivered using straightforward language, accessible at all times and a great time saver Reviewed on: 9th April 2021

Easy to use

4
Very easy to use and duly uncomplicated Reviewed on: 9th April 2021

Outstanding customer service

5
Very useful and strait to the point, also detailed description of how to resolve any problems that may occur Reviewed on: 9th April 2021

Excellent service

5
Excellent on line service and the new Cora is fabulous Reviewed on: 9th April 2021

Loyal Savings Customer.

5
I like the new 'Digital Regular Saver' account, good interest rate at 3.04% on every £50.00 each month. Looking forward to more better 'RBS - Savings' account in the future! Thank You everyone for a excellent effort. Reviewed on: 9th April 2021

Review NatWest Group - Cora: Digital assistant now

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