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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent

5
Very easy, clear and prompt service. Reviewed on: 8th April 2021
Tracey Cox's avatar
Tracey Cox

Cora at NatWest is a star

5
Extremely clear and efficient. No problems access the correct information. Reviewed on: 8th April 2021
AW's avatar
AW

Card-reader

4
Asked 'Cora' for advice using card-reader. Got info needed in plain straightforward way. That's it Reviewed on: 8th April 2021
Haneefah's avatar
Haneefah

Very good service

5
My enquiry was sorted out quickly and professionally Reviewed on: 8th April 2021
Tony's avatar
Tony

Great service

5
Answered my query instantly no time waste on the phone. Reviewed on: 8th April 2021
sayadkhan1@yahoo.com's avatar
[email protected]

Wonderful

5
It was very straightforward and I found it easy to use Reviewed on: 8th April 2021
Elaine's avatar
Elaine

Efficiency and speed

5
Profesional and fast with profesional advice Reviewed on: 8th April 2021
Michael Peliza's avatar
Michael Peliza

Online query with my statement

5
Very helpful and clear instructions to use with my query Reviewed on: 8th April 2021
Karen Bishop's avatar
Karen Bishop

I think the best bank when I listen to the service people tell me they get you are by far the best

5
You are always helpful we have banked with you near 50 years Reviewed on: 8th April 2021
trev.carolyn@hotmail.co.uk's avatar
[email protected]

change of address

5
Very easy and quick. No hassle to change address. Needed to this quick and this helped very much so Reviewed on: 8th April 2021
Gemma's avatar
Gemma

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