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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent, quick and efficient

5
Service was excellent got an answer to my question right away Reviewed on: 9th April 2021
Cameron42020's avatar
Cameron42020

Friendly first class service.

5
Always a friendly and efficient response from staff in branch and also simple to use on line banking facilities. Good all round service. Reviewed on: 8th April 2021
Peter Lawrence's avatar
Peter Lawrence

QUICK EASY TO USE SERVICE

5
A VERY EASY TO FOLLOW SERVICE WITH FAST RESPONSE TIME Reviewed on: 8th April 2021
JILL 's avatar
JILL

Cora resolves fine, but only a few basic queries

2
I tried twice, during a day, finding the cause and solution to a problem. It took several iterations to get to what appeared to be the reight answer to my problem, but it didn't work. I tried again after some hours, but couldn't find a solution either. Cora's automated service is good, but I'd rather talk to a person. Robot's still have limitations. Reviewed on: 8th April 2021
Octavio's avatar
Octavio

Excellent

5
Very easy, clear and prompt service. Reviewed on: 8th April 2021
Tracey Cox's avatar
Tracey Cox

Cora at NatWest is a star

5
Extremely clear and efficient. No problems access the correct information. Reviewed on: 8th April 2021
AW's avatar
AW

Card-reader

4
Asked 'Cora' for advice using card-reader. Got info needed in plain straightforward way. That's it Reviewed on: 8th April 2021
Haneefah's avatar
Haneefah

Very good service

5
My enquiry was sorted out quickly and professionally Reviewed on: 8th April 2021
Tony's avatar
Tony

Great service

5
Answered my query instantly no time waste on the phone. Reviewed on: 8th April 2021
sayadkhan1@yahoo.com's avatar
[email protected]

Wonderful

5
It was very straightforward and I found it easy to use Reviewed on: 8th April 2021
Elaine's avatar
Elaine

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