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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great service.

5
This was a quick, easy, efficient and precise way of changing my address. No hanging around on the phone for someone to help me. Reviewed on: 8th April 2021
Pam's avatar
Pam

So easy and quick to use

5
When I saw the option to chat I thought this is going to be difficult. I was wrong. It was easy and straightforward. Reviewed on: 8th April 2021
David Ede's avatar
David Ede

Summary

4
Rarely used as prefer humans but useful for basic purposes Reviewed on: 8th April 2021
anthonyrandlesome@hotmail.co.uk's avatar
[email protected]

Quick and easy

5
Used this facility to avoid a trip to the bank or hanging on a phone line. Saved me some time. Reviewed on: 8th April 2021
hpglen@btinternet.com's avatar
[email protected]

Prompt support

5
Always find a prompt reply and help guiding through banking issues. Information given is consise and easy to understand. Always feel confident when using online assistance. Thank you for helping me today. My question was quickly resolved. Reviewed on: 8th April 2021
Marilyn Munns's avatar
Marilyn Munns

Speedy response

5
Needed to have my pin number resent as when I spoke to a human person, it did not arrive. Hopefully the digital assistant will be more reliable,! Reviewed on: 8th April 2021
Chantelle's avatar
Chantelle

Quick easy and correct

5
It was to the point which I like Reviewed on: 8th April 2021
Marnie Larkin's avatar
Marnie Larkin

Cora answered my question very quickly

5
It felt the same as conversing with a human, but much faster. However, my question was straightforward. Reviewed on: 8th April 2021
Nichola Kemsley's avatar
Nichola Kemsley

Easy

5
It was easy to use and quick with its answers Reviewed on: 8th April 2021
Simon 's avatar
Simon

Wonderful service

5
My query was answered promptly and efficiently. Reviewed on: 8th April 2021
Jean Beech's avatar
Jean Beech

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