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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Instant answers great service

5
Wanted to know about replacement card got answer is seconds . Reviewed on: 8th April 2021
Stephen's avatar
Stephen

Great help very quick info

5
In less than 2 mins I had the info i needed Reviewed on: 8th April 2021
Joyce McEwan's avatar
Joyce McEwan

Doddle ! Very intuitive GUI.

5
Title says it all, piece of cake to use and spot on guidance through my hiccup! Reviewed on: 8th April 2021
Ken Oliver's avatar
Ken Oliver

Very efficient

5
Have been banking with NatWest for 30+ years wouldn’t go anywhere else. Reviewed on: 8th April 2021
Mandy griffiths's avatar
Mandy griffiths

Speedy response

5
My query was answered very swiftly and it save times waiting in a queue on the phone thank you NatWest Reviewed on: 8th April 2021
Lorraine's avatar
Lorraine

Easy

5
Easy to use and very helpfully intuitive Reviewed on: 8th April 2021
Warwick Prior's avatar
Warwick Prior

Change of address

5
It was so simple to change my address, easy and straightforward Reviewed on: 8th April 2021
Adrienne Cousins's avatar
Adrienne Cousins

Quick and efficient

5
Enquiry re overpayment by myself at end of personal loan; given correct customer service dept. number and was able to obtain refund and cancel standing order payments- job done! Reviewed on: 8th April 2021
Lance Parker's avatar
Lance Parker

Easy and Straightforward

5
Very pleased with NatWest for setting up this easy friendly messaging app. Very Straightforward to use and get an answer straightaway of my queries which is excellent! Very pleased indeed. Reviewed on: 8th April 2021
Chris Afos's avatar
Chris Afos

Can change my address and postcode in seconds, a process that used to take days, if not weeks.

5
I was offered Cora, or a more traditional option. I chose Cora and the steps to change my address were presented clearly and concisely. Typing was minimised to yes/no, a house number and the post code. It took about 1 minute to complete. Reviewed on: 8th April 2021
Brian Wilson's avatar
Brian Wilson

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