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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Change of address

5
It was so simple to change my address, easy and straightforward Reviewed on: 8th April 2021
Adrienne Cousins's avatar
Adrienne Cousins

Quick and efficient

5
Enquiry re overpayment by myself at end of personal loan; given correct customer service dept. number and was able to obtain refund and cancel standing order payments- job done! Reviewed on: 8th April 2021
Lance Parker's avatar
Lance Parker

Easy and Straightforward

5
Very pleased with NatWest for setting up this easy friendly messaging app. Very Straightforward to use and get an answer straightaway of my queries which is excellent! Very pleased indeed. Reviewed on: 8th April 2021
Chris Afos's avatar
Chris Afos

Can change my address and postcode in seconds, a process that used to take days, if not weeks.

5
I was offered Cora, or a more traditional option. I chose Cora and the steps to change my address were presented clearly and concisely. Typing was minimised to yes/no, a house number and the post code. It took about 1 minute to complete. Reviewed on: 8th April 2021
Brian Wilson's avatar
Brian Wilson

Efficient

5
Prompt...thorough...to the point Reviewed on: 8th April 2021
noahnathankenny@yahoo.co.uk's avatar
[email protected]

The online service was out standing

5
The online service was amazing ,she was quick and sufficient Reviewed on: 8th April 2021
Chantelle's avatar
Chantelle

Quick and simple from start to finish!

5
I needed to change my address to a new build site where the postcode is not yet recognised by many companies - Cora helped me to amend my address within minutes and it was the easiest out of all my address changes! Reviewed on: 8th April 2021
Olivia Lowis's avatar
Olivia Lowis

New card

5
My query was answered quick in a easy text Reviewed on: 8th April 2021
Sylvia Hambling's avatar
Sylvia Hambling

Quick and easy to use.

5
I had no problem understanding the advice given. Reviewed on: 8th April 2021
David Lodge's avatar
David Lodge

Asked for reactivate an old account

5
was able to reactivate an account within minutes Reviewed on: 8th April 2021
Joan 's avatar
Joan

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