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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Efficient

5
Prompt...thorough...to the point Reviewed on: 8th April 2021
noahnathankenny@yahoo.co.uk's avatar
[email protected]

The online service was out standing

5
The online service was amazing ,she was quick and sufficient Reviewed on: 8th April 2021
Chantelle's avatar
Chantelle

Quick and simple from start to finish!

5
I needed to change my address to a new build site where the postcode is not yet recognised by many companies - Cora helped me to amend my address within minutes and it was the easiest out of all my address changes! Reviewed on: 8th April 2021
Olivia Lowis's avatar
Olivia Lowis

New card

5
My query was answered quick in a easy text Reviewed on: 8th April 2021
Sylvia Hambling's avatar
Sylvia Hambling

Quick and easy to use.

5
I had no problem understanding the advice given. Reviewed on: 8th April 2021
David Lodge's avatar
David Lodge

Asked for reactivate an old account

5
was able to reactivate an account within minutes Reviewed on: 8th April 2021
Joan 's avatar
Joan

happy customer

4
iv been with Natwest now for most of my married life never had any problems .iv open accounts for my 4 grandchildren Natwest babies who I'm pleased to say in adult life are still with this bank Natwest adults x Reviewed on: 8th April 2021
beryl stocker's avatar
beryl stocker

Natwest has an extremely useful quick and helpful customer service reveiw

5
When I have queries the customer service is quick,efficient and is able to get my query resolved every time Reviewed on: 8th April 2021
Lynne Hunter's avatar
Lynne Hunter

Chatting with cora

5
Cora put me at ease how easy it was to help me with something Reviewed on: 8th April 2021
Sandra Garner's avatar
Sandra Garner

Cora - easy, clear and efficient

5
Needed to cancel a standing order but was unsure how. The Cora assistant gave me easy to follow, clear instructions, and I was able to do what I wanted simply and with the minimum of fuss. It is a very useful tool. Reviewed on: 8th April 2021
Mike Morgan's avatar
Mike Morgan

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