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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

Review NatWest Group - Cora: Digital Assistant now

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NatWest Group - Cora Digital Assistant reviews (6059)

Great service and helped a lot

Soooo easy to navigate and resolved my issue effectively Reviewed on: 8th April 2021

British bank award

Really good fast service good fast staff Reviewed on: 8th April 2021

quick and easy

nice and easy to follow just like talking to each other Reviewed on: 8th April 2021

Always hassle-free assistance

Fantastic at helping me whenever I contact customer service. Whether this be via the app or online banking and over the phone. I most recently had a NatWest employee contact me to help with any financial problems or issues I may be having during the pandemic and helped best advise me with my credit score. I have since closed my overdraft (as advised to do in full, rather than bit by bit as I had originally planned) and now going to be opening a rewards account and credit card. NatWest provide an efficient, friendly and helpful service and am proud to have them as my bank. Reviewed on: 8th April 2021

Excellent help.

Very easy to follow and extremely speedy. Reviewed on: 8th April 2021

Just made easy

Quick and easy to get what I needed doing Reviewed on: 8th April 2021

No more hanging on the telephone

Pretty smooth and quick address update at my leisure which ordinarily would have meant being on hold for some time followed by back and forth with an agent. Please don't ditch the agents though, still need the human touch for some requests Reviewed on: 8th April 2021

Good customer service

It was a very good response from cora Reviewed on: 8th April 2021

Speedy

Detected my query within a block of text that could have confused AI easily but didn't. Very happy. Reviewed on: 8th April 2021

MR

EVERYTHING IS STRAIGHT TO THE POINT WITHOUT GOINGAROUND IN CIRCLES. Reviewed on: 8th April 2021

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NatWest Group - Cora: Digital Assistant reviews

100% increase in 5 star reviews

33% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review NatWest Group - Cora: Digital Assistant now

NatWest Group - Cora Digital Assistant reviews (6059)

Great service and helped a lot

British bank award

quick and easy

Always hassle-free assistance

Excellent help.

Just made easy

No more hanging on the telephone

Good customer service

Speedy

MR

Review NatWest Group - Cora: Digital Assistant now

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