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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Easy to do

4
I hadn't used account for over 12 months so had to get it reactivate all done very quickly using coral hence saved time waiting for phones to be answered Reviewed on: 8th April 2021
Bill Smith's avatar
Bill Smith

Easy to use

5
needing to make some changes to business account, Cora guided me through with ease Reviewed on: 8th April 2021
NDD's avatar
NDD

Clear and straight forward

5
Very clear and straight forward process and done very quickly and efficient Well done Reviewed on: 8th April 2021
Steven Worpole's avatar
Steven Worpole

Great service

5
With very quick responses I was am to get the answers I was looking for. Thank you Reviewed on: 8th April 2021
jason.bendell@hotmail.co.uk's avatar
[email protected]

Great service and helped a lot

5
Soooo easy to navigate and resolved my issue effectively Reviewed on: 8th April 2021
johnalexander1978@icloud.com's avatar
[email protected]

British bank award

5
Really good fast service good fast staff Reviewed on: 8th April 2021
Mohammed Siddique's avatar
Mohammed Siddique

quick and easy

5
nice and easy to follow just like talking to each other Reviewed on: 8th April 2021
Sheila Allen's avatar
Sheila Allen

Always hassle-free assistance

5
Fantastic at helping me whenever I contact customer service. Whether this be via the app or online banking and over the phone. I most recently had a NatWest employee contact me to help with any financial problems or issues I may be having during the pandemic and helped best advise me with my credit score. I have since closed my overdraft (as advised to do in full, rather than bit by bit as I had originally planned) and now going to be opening a rewards account and credit card. NatWest provide an efficient, friendly and helpful service and am proud to have them as my bank. Reviewed on: 8th April 2021
Mimi's avatar
Mimi

Excellent help.

5
Very easy to follow and extremely speedy. Reviewed on: 8th April 2021
Paula Whittaker's avatar
Paula Whittaker

Just made easy

5
Quick and easy to get what I needed doing Reviewed on: 8th April 2021
Kenneth Alexander's avatar
Kenneth Alexander

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