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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

No more hanging on the telephone

5
Pretty smooth and quick address update at my leisure which ordinarily would have meant being on hold for some time followed by back and forth with an agent. Please don't ditch the agents though, still need the human touch for some requests Reviewed on: 8th April 2021
Jonty's avatar
Jonty

Good customer service

5
It was a very good response from cora Reviewed on: 8th April 2021
John Thomson's avatar
John Thomson

Speedy

5
Detected my query within a block of text that could have confused AI easily but didn't. Very happy. Reviewed on: 8th April 2021
Bobbobbob's avatar
Bobbobbob

MR

5
EVERYTHING IS STRAIGHT TO THE POINT WITHOUT GOINGAROUND IN CIRCLES. Reviewed on: 8th April 2021
ROBERT KASADHA's avatar
ROBERT KASADHA

Fantastic!!

5
So simple to use! As a Deaf person this makes my life so much easier! Reviewed on: 8th April 2021
Mark Colfer-Henderson's avatar
Mark Colfer-Henderson

good service

5
helpful advice,good service quick and easy Reviewed on: 8th April 2021
tim saunders's avatar
tim saunders

Cora Natwestbank

5
This was very easy for me as a new tablet user to do Reviewed on: 8th April 2021
Marilyn kemp's avatar
Marilyn kemp

Fantastic

5
dead easy for me to understand at my age Reviewed on: 8th April 2021
John Mclaren's avatar
John Mclaren

phone number update.

5
I did not know how to updated my mobile phone number until Cora gave me the information required. Reviewed on: 8th April 2021
Raymond Pengelly's avatar
Raymond Pengelly

Cora's great!

5
A really easy way to find answers to your questions. Reviewed on: 8th April 2021
Andrew's avatar
Andrew

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