Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6067)

quick and easy

5
nice and easy to follow just like talking to each other Reviewed on: 8th April 2021
Sheila Allen's avatar
Sheila Allen

Always hassle-free assistance

5
Fantastic at helping me whenever I contact customer service. Whether this be via the app or online banking and over the phone. I most recently had a NatWest employee contact me to help with any financial problems or issues I may be having during the pandemic and helped best advise me with my credit score. I have since closed my overdraft (as advised to do in full, rather than bit by bit as I had originally planned) and now going to be opening a rewards account and credit card. NatWest provide an efficient, friendly and helpful service and am proud to have them as my bank. Reviewed on: 8th April 2021
Mimi's avatar
Mimi

Excellent help.

5
Very easy to follow and extremely speedy. Reviewed on: 8th April 2021
Paula Whittaker's avatar
Paula Whittaker

Just made easy

5
Quick and easy to get what I needed doing Reviewed on: 8th April 2021
Kenneth Alexander's avatar
Kenneth Alexander

No more hanging on the telephone

5
Pretty smooth and quick address update at my leisure which ordinarily would have meant being on hold for some time followed by back and forth with an agent. Please don't ditch the agents though, still need the human touch for some requests Reviewed on: 8th April 2021
Jonty's avatar
Jonty

Good customer service

5
It was a very good response from cora Reviewed on: 8th April 2021
John Thomson's avatar
John Thomson

Speedy

5
Detected my query within a block of text that could have confused AI easily but didn't. Very happy. Reviewed on: 8th April 2021
Bobbobbob's avatar
Bobbobbob

MR

5
EVERYTHING IS STRAIGHT TO THE POINT WITHOUT GOINGAROUND IN CIRCLES. Reviewed on: 8th April 2021
ROBERT KASADHA's avatar
ROBERT KASADHA

Fantastic!!

5
So simple to use! As a Deaf person this makes my life so much easier! Reviewed on: 8th April 2021
Mark Colfer-Henderson's avatar
Mark Colfer-Henderson

good service

5
helpful advice,good service quick and easy Reviewed on: 8th April 2021
tim saunders's avatar
tim saunders

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill