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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Super quick response

5
Always give back as many information as you need. Super quick response and happy customer. Reviewed on: 8th April 2021
Inga Stank's avatar
Inga Stank

Easy and efficient

5
Responds as if it was an actual person talking to me, quick, easy and efficient to use with answers full of information that made me reassured, Thankyou Reviewed on: 8th April 2021
Hannah Mahon's avatar
Hannah Mahon

Complete, accurate response

5
Answered my query quickly and fully Reviewed on: 8th April 2021
Sarah's avatar
Sarah

Help me sort out online banking without going to the bank personally or making a phone call when the card reader did not work for the new card.

5
Very helpful and prompt. Good service. Reviewed on: 8th April 2021
Yamin Dong's avatar
Yamin Dong

Uncomplicated service

5
Quick & Easy. Even non techy people could use this app. Its so easy and clear Reviewed on: 8th April 2021
Fran's avatar
Fran

Dont waste time ask Cora

5
Cora the assistant behind the screen was very helpful and quick in responding without ringing the bank and going through numerous options and never getting the right one. Cora is the nearest one will get to speaking to an assistant Friendly voice and goes the extra mile to ensure all my questions were answered. Thank you Cora. Reviewed on: 8th April 2021
David Luckett MBE's avatar
David Luckett MBE

problems resolved with no fuss

5
Nice to know Cora is around when you need an answer. Reviewed on: 8th April 2021
Jean Chapman's avatar
Jean Chapman

Digital Delight

5
Really useful and helpful when you need a quick answer to a query - save having to go through numerous stages of a phone call. Obviously the recognition of certain words will pre-empt the response but this is definitely the way forward in the digital age. A simple and efficient way of finding an answer to any questions you have regarding online banking, or anything to do with your bank account!! Thanks Reviewed on: 8th April 2021
Denise Wilson's avatar
Denise Wilson

overdraught.

4
direct, to the point.takes one to the information and pages needed. Reviewed on: 8th April 2021
david powell's avatar
david powell

Very quickly results

5
Answered my questions straight away Reviewed on: 8th April 2021
M Smith's avatar
M Smith

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