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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Fast response and issue resolved

5
Easy to ask questions and get a quick response. Best automated digital support I've experienced Reviewed on: 8th April 2021
L.Ford's avatar
L.Ford

Peace of mind

5
Good to know that my accounts are in safe hands Reviewed on: 8th April 2021
Aled Williams's avatar
Aled Williams

Excellent

5
I am absolutely delighted with the service. Reviewed on: 8th April 2021
Judit Toth's avatar
Judit Toth

Quick and efficient with no husstle

5
Suprisingly satisfied with this innovation. The smart bot was able to attend to all of my queries without any issues. Simply Amazed! Respect to NATWEST! Reviewed on: 8th April 2021
Ev's avatar
Ev

Brilliant system.

5
Clear and concise answers. So easy to use. Reviewed on: 8th April 2021
Robert Carr 's avatar
Robert Carr

Simple and friendly

5
Easy Efficient good to chat and easy to use time-saving way of doing things more companies should use this system Reviewed on: 8th April 2021
Steve.ollier's avatar
Steve.ollier

nat west is the best x

5
ive been with the bank a few good years always been helpful when iv'e been down to the bank with not understanding some of the technology thats around have always helped me resolve what iv'e done wrong .thankyou nat west x Reviewed on: 8th April 2021
Carol Hizam's avatar
Carol Hizam

Superb navigation system

5
Easy to navigate, simple wording used, quick. All updates on site are amazing, not over complicated to use and easy to understand Reviewed on: 8th April 2021
Lina's avatar
Lina

Just the facts

5
No waiting in an automated queue, able to social distance and finish my cup of tea. Cora answered what I asked and gave sensible options to move the conversation on. OK so no human interaction, but neither any covid risk. Like it,, like it alot Reviewed on: 8th April 2021
Darren Shergold's avatar
Darren Shergold

A computer algorithm that works.

5
On-line help programmes rarely work well. Cora provided quick, efficient help and I was able to update our home address with minimal fuss, even though the new address was on their current database. Reviewed on: 8th April 2021
Wheelbarrow's avatar
Wheelbarrow

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