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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy solutions

5
I was able to ask a question through a choice of options and it was answered satisfactorily. Reviewed on: 8th April 2021
Ros's avatar
Ros

Easy

5
Cora identified my issue quickly and resolved it. Reviewed on: 8th April 2021
Margaret Jenkins's avatar
Margaret Jenkins

Amazing and fast reply

5
The respondentów to my query was very quick and helpful. No time waiting .Thank you Reviewed on: 8th April 2021
Maria Myslek 's avatar
Maria Myslek

Always awake

5
Worrying problem at 6am. Cora helped me sort it out Reviewed on: 8th April 2021
Barbara's avatar
Barbara

Cora made my transfer easy. She was so helpful

5
Easy and stress free and helpful Reviewed on: 8th April 2021
Elizabeth Williams's avatar
Elizabeth Williams

Coras the best

5
Ive been on the message us section a few times and coras always been dead helpful. Would reccommend Reviewed on: 8th April 2021
Adam's avatar
Adam

Easy. Clever and intuitive

5
Smarter than most humans. A pleasure to deal with. Reviewed on: 8th April 2021
Nicky's avatar
Nicky

A clear step by step guidance to answer your query

5
Very easy to use to get your questions or queries answered and to be able to use on-line banking in a more confident manner Reviewed on: 8th April 2021
S Rose's avatar
S Rose

Great

5
Good service and never let me down Reviewed on: 7th April 2021
Roland's avatar
Roland

Quick and helpful

5
Sorted out my problem in seconds. Very happy Reviewed on: 7th April 2021
S.lesser's avatar
S.lesser

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