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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

nat west is the best x

5
ive been with the bank a few good years always been helpful when iv'e been down to the bank with not understanding some of the technology thats around have always helped me resolve what iv'e done wrong .thankyou nat west x Reviewed on: 8th April 2021
Carol Hizam's avatar
Carol Hizam

Superb navigation system

5
Easy to navigate, simple wording used, quick. All updates on site are amazing, not over complicated to use and easy to understand Reviewed on: 8th April 2021
Lina's avatar
Lina

Just the facts

5
No waiting in an automated queue, able to social distance and finish my cup of tea. Cora answered what I asked and gave sensible options to move the conversation on. OK so no human interaction, but neither any covid risk. Like it,, like it alot Reviewed on: 8th April 2021
Darren Shergold's avatar
Darren Shergold

A computer algorithm that works.

5
On-line help programmes rarely work well. Cora provided quick, efficient help and I was able to update our home address with minimal fuss, even though the new address was on their current database. Reviewed on: 8th April 2021
Wheelbarrow's avatar
Wheelbarrow

Easy solutions

5
I was able to ask a question through a choice of options and it was answered satisfactorily. Reviewed on: 8th April 2021
Ros's avatar
Ros

Easy

5
Cora identified my issue quickly and resolved it. Reviewed on: 8th April 2021
Margaret Jenkins's avatar
Margaret Jenkins

Amazing and fast reply

5
The respondentów to my query was very quick and helpful. No time waiting .Thank you Reviewed on: 8th April 2021
Maria Myslek 's avatar
Maria Myslek

Always awake

5
Worrying problem at 6am. Cora helped me sort it out Reviewed on: 8th April 2021
Barbara's avatar
Barbara

Cora made my transfer easy. She was so helpful

5
Easy and stress free and helpful Reviewed on: 8th April 2021
Elizabeth Williams's avatar
Elizabeth Williams

Coras the best

5
Ive been on the message us section a few times and coras always been dead helpful. Would reccommend Reviewed on: 8th April 2021
Adam's avatar
Adam

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