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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

So quick and easy!

5
I needed to reactivate my ISA and was taken through all the necessary stages quickly and smoothly. Reviewed on: 7th April 2021
Susanna Zabulis's avatar
Susanna Zabulis

Quick and easy

5
Very prompt response and very helpful Reviewed on: 7th April 2021
Fiona's avatar
Fiona

So helpful

5
Fantastic . Easy, concise and successful Reviewed on: 7th April 2021
elainesilvester@aol.com's avatar
[email protected]

Very quick and helpful

5
Cora was very kind and helpful Reviewed on: 7th April 2021
Lara blue's avatar
Lara blue

Instant responds, focussed responses, clear instructions on what to do, how to do it.

5
looked for advice on cancelling ewcurretn payments made on credit card and got the info I needed in less than 2 minutes - excellent service! Reviewed on: 7th April 2021
elspeth turner 's avatar
elspeth turner

Customer Service Quality

5
Instant positive response to enquiry Reviewed on: 7th April 2021
Jonathan Smith's avatar
Jonathan Smith

Reactivating my Isa

5
Reactivating my ISA account was very easy and straight forward to do thanks for helping with the online support. Reviewed on: 7th April 2021
Percy Salt's avatar
Percy Salt

suits you Cora, suits you

5
Suits me too Cora you little minx you ;) x Reviewed on: 7th April 2021
Adrian's avatar
Adrian

Customer query

5
Polite, immediate and helpful response Reviewed on: 7th April 2021
Ernest McCarthy's avatar
Ernest McCarthy

Change of address

5
Changing my address is so easy ad straight forward. Really impressed. Reviewed on: 7th April 2021
HLatter's avatar
HLatter

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