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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Easy. Clever and intuitive

5
Smarter than most humans. A pleasure to deal with. Reviewed on: 8th April 2021

A clear step by step guidance to answer your query

5
Very easy to use to get your questions or queries answered and to be able to use on-line banking in a more confident manner Reviewed on: 8th April 2021

Great

5
Good service and never let me down Reviewed on: 7th April 2021

Quick and helpful

5
Sorted out my problem in seconds. Very happy Reviewed on: 7th April 2021

So quick and easy!

5
I needed to reactivate my ISA and was taken through all the necessary stages quickly and smoothly. Reviewed on: 7th April 2021

Quick and easy

5
Very prompt response and very helpful Reviewed on: 7th April 2021

So helpful

5
Fantastic . Easy, concise and successful Reviewed on: 7th April 2021

Very quick and helpful

5
Cora was very kind and helpful Reviewed on: 7th April 2021

Instant responds, focussed responses, clear instructions on what to do, how to do it.

5
looked for advice on cancelling ewcurretn payments made on credit card and got the info I needed in less than 2 minutes - excellent service! Reviewed on: 7th April 2021

Customer Service Quality

5
Instant positive response to enquiry Reviewed on: 7th April 2021

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