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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Really easy

5
Very easy and efficient service. Reviewed on: 7th April 2021
Emma Bonagura's avatar
Emma Bonagura

Cora was very clear on her instutionsit was very fast and

5
It was very fast and very easy to do Reviewed on: 7th April 2021
Rosemary 's avatar
Rosemary

Speed of action

5
The speed with which I was provided with the necessary information enable me to inform your fraud Dept in a timely manner Reviewed on: 7th April 2021
Richard Robinson's avatar
Richard Robinson

Quick and easy to use

5
Very easy to use and quick no waiting in queue Reviewed on: 7th April 2021
rab.1954@sky.com's avatar
[email protected]

Speedyv service

5
No waiting in queues to speak to someone. No call waiting. Instant delivery. Thank you. Xxx Reviewed on: 7th April 2021
Margaret Bain's avatar
Margaret Bain

Quick and easy Service

5
Excellent online service, address changed in just a couple of clicks. Reviewed on: 7th April 2021
Kevin Kitching's avatar
Kevin Kitching

Easy to use

5
All questions answered and task completed efficiently Reviewed on: 7th April 2021
Lindan's avatar
Lindan

Assistance

5
Prompt, helpful response. Answered all my queries Reviewed on: 7th April 2021
Fiona Cullum 's avatar
Fiona Cullum

Help from Cora

4
Cora was fast and efficient. Also asked if there was anything further they could help with. Very good. Reviewed on: 7th April 2021
Enver Doyle's avatar
Enver Doyle

Very good

5
Understanding and quick and easy Reviewed on: 7th April 2021
Puja's avatar
Puja

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