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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Easy to use

5
All questions answered and task completed efficiently Reviewed on: 7th April 2021

Assistance

5
Prompt, helpful response. Answered all my queries Reviewed on: 7th April 2021

Help from Cora

4
Cora was fast and efficient. Also asked if there was anything further they could help with. Very good. Reviewed on: 7th April 2021

Very good

5
Understanding and quick and easy Reviewed on: 7th April 2021

Easy

5
It's so easy to use and hassle free Reviewed on: 7th April 2021

Easy Cora

5
Not difficult to use, easy to follow and easy to reply to. and easily solved my question. Reviewed on: 7th April 2021

very poor information provided

1
very very poor. you have to repeat questions over and over, and when you want to find anything out it just tells you to call a call centre on 0345...... very very poor Reviewed on: 7th April 2021

Enquiry response

5
The response was immediate and the problem was solved in minutes Reviewed on: 7th April 2021

Transaction pending

5
Wanted to know who was taking my payment Reviewed on: 7th April 2021

Well Answered

5
Answered my question perfectly. Very clear and concise. Reviewed on: 7th April 2021

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