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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy

5
It's so easy to use and hassle free Reviewed on: 7th April 2021
Amy Mabbley's avatar
Amy Mabbley

Easy Cora

5
Not difficult to use, easy to follow and easy to reply to. and easily solved my question. Reviewed on: 7th April 2021
Sandra Sadiwnyk's avatar
Sandra Sadiwnyk

very poor information provided

1
very very poor. you have to repeat questions over and over, and when you want to find anything out it just tells you to call a call centre on 0345...... very very poor Reviewed on: 7th April 2021
Mike Cottrell's avatar
Mike Cottrell

Enquiry response

5
The response was immediate and the problem was solved in minutes Reviewed on: 7th April 2021
Ian Oliver's avatar
Ian Oliver

Transaction pending

5
Wanted to know who was taking my payment Reviewed on: 7th April 2021
Patsy Kelly's avatar
Patsy Kelly

Well Answered

5
Answered my question perfectly. Very clear and concise. Reviewed on: 7th April 2021
Philushka's avatar
Philushka

Great communication

5
Quick and efficient and very easy to use Reviewed on: 7th April 2021
Linda's avatar
Linda

Change of Address

5
Easy and quick to change my address, thanks! Reviewed on: 7th April 2021
KV's avatar
KV

Amazing

5
Quick easy and straight forward. Reviewed on: 7th April 2021
Natalie Geddes's avatar
Natalie Geddes

Excellent service

5
Cora made things very easy. Multiple choice questions and yes/no answers made it so quick and prevented confusion that happens with alot of web chats. My issue was dealt with in under a minute! Reviewed on: 7th April 2021
Emma 's avatar
Emma

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