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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Happily Retired

5
Very efficient service, will recommend to others. Reviewed on: 7th April 2021
Stephen Gammon 's avatar
Stephen Gammon

Quick, easy and feels secure

5
I changed my address and it was the simplest process I've ever experienced. Natwest's online banking functions are excellent Reviewed on: 7th April 2021
Carl's avatar
Carl

Help at a button

5
Quick and efficient help at hand immediately. Reviewed on: 7th April 2021
Mary's avatar
Mary

Super efficient Robot!

5
Cora managed to complete my request in 2 minutes. I've been trying to change my address (sounds simple right?) for YEARS! I've gone in branch several times and they haven't been able to help me so i've always had to leave as there was too many hoops and unattainable objects i needed to conjur up. I've been putting off changing my address for a while now because of how unsuccessful it's been at a branch but Cora sorted it in 2 minutes and i am very satisfied. Reviewed on: 7th April 2021
Josh Thomas's avatar
Josh Thomas

great

5
helped with my problem with within, great communication Reviewed on: 7th April 2021
chloelily679@gmail.com's avatar
[email protected]

amazing

5
changed address with ease, thought i was going to be harder, hence why natwest is the best bank in the world Reviewed on: 7th April 2021
paul's avatar
paul

Quick response

5
Better than waiting for someone to answer the phone and be kept waiting in a queue Reviewed on: 7th April 2021
Carol's avatar
Carol

Brilliant

5
I was unsure of how to go about sorting my problem, Cora understood and sorted it out without hassle, Reviewed on: 7th April 2021
Ann Griffin's avatar
Ann Griffin

Easy to use

5
Finally a digital assistant that understands what you are asking unlike a lot of others. Well done natwest, great job Reviewed on: 7th April 2021
Sarah Little 's avatar
Sarah Little

Quick and easy

5
Excellent and very quick service. Never used it before but now I will Reviewed on: 7th April 2021
slocombe03@gmail.com's avatar
[email protected]

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