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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Great communication

5
Quick and efficient and very easy to use Reviewed on: 7th April 2021
Linda's avatar
Linda

Change of Address

5
Easy and quick to change my address, thanks! Reviewed on: 7th April 2021
KV's avatar
KV

Amazing

5
Quick easy and straight forward. Reviewed on: 7th April 2021
Natalie Geddes's avatar
Natalie Geddes

Excellent service

5
Cora made things very easy. Multiple choice questions and yes/no answers made it so quick and prevented confusion that happens with alot of web chats. My issue was dealt with in under a minute! Reviewed on: 7th April 2021
Emma 's avatar
Emma

Happily Retired

5
Very efficient service, will recommend to others. Reviewed on: 7th April 2021
Stephen Gammon 's avatar
Stephen Gammon

Quick, easy and feels secure

5
I changed my address and it was the simplest process I've ever experienced. Natwest's online banking functions are excellent Reviewed on: 7th April 2021
Carl's avatar
Carl

Help at a button

5
Quick and efficient help at hand immediately. Reviewed on: 7th April 2021
Mary's avatar
Mary

Super efficient Robot!

5
Cora managed to complete my request in 2 minutes. I've been trying to change my address (sounds simple right?) for YEARS! I've gone in branch several times and they haven't been able to help me so i've always had to leave as there was too many hoops and unattainable objects i needed to conjur up. I've been putting off changing my address for a while now because of how unsuccessful it's been at a branch but Cora sorted it in 2 minutes and i am very satisfied. Reviewed on: 7th April 2021
Josh Thomas's avatar
Josh Thomas

great

5
helped with my problem with within, great communication Reviewed on: 7th April 2021
chloelily679@gmail.com's avatar
[email protected]

amazing

5
changed address with ease, thought i was going to be harder, hence why natwest is the best bank in the world Reviewed on: 7th April 2021
paul's avatar
paul

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