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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Cora does all the work, its just easy.

5
I have only used Cora once and I will be using the system again, it takes all the hassle away from online banking. Reviewed on: 7th April 2021
Steve's avatar
Steve

Fast and easy

5
It was very straightforward and allowed me to safe loads of time Reviewed on: 7th April 2021
Juan Carlos Lucena Castillo's avatar
Juan Carlos Lucena Castillo

Good advice

5
I spoke to the digital assistant who gave me all the options available to me Reviewed on: 7th April 2021
Kay's avatar
Kay

New Debit Card Query

5
My enquiry was attended to in seconds and I had a response in under a minute. Reviewed on: 7th April 2021
Lesley Brady's avatar
Lesley Brady

Excell experince

5
loving Cora so easy to use and understand. No more long telephone queuing. Reviewed on: 7th April 2021
Catherine's avatar
Catherine

Simple and Easy to Use

5
Instructions were simple and easy to follow. Got an answer straight away! Always great to use. Reviewed on: 7th April 2021
CarmsNeil's avatar
CarmsNeil

Easy

5
Straightforward questions and answers with speedy response time Reviewed on: 7th April 2021
Patricia's avatar
Patricia

Amazing!

5
So quick and easy! Just over 1 minute to change my address. Thank you Cora! Reviewed on: 7th April 2021
carolynamercer@hotmail.com's avatar
[email protected]

Excellent service easy to operate

5
Straight forward excellent application - overall service seamless. Reviewed on: 7th April 2021
Paul Turner's avatar
Paul Turner

bank account info

5
quick, to the point, no fuss others could learn from this Reviewed on: 7th April 2021
kevin cracknell's avatar
kevin cracknell

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