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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Quick response

5
Better than waiting for someone to answer the phone and be kept waiting in a queue Reviewed on: 7th April 2021

Brilliant

5
I was unsure of how to go about sorting my problem, Cora understood and sorted it out without hassle, Reviewed on: 7th April 2021

Easy to use

5
Finally a digital assistant that understands what you are asking unlike a lot of others. Well done natwest, great job Reviewed on: 7th April 2021

Quick and easy

5
Excellent and very quick service. Never used it before but now I will Reviewed on: 7th April 2021

Cora does all the work, its just easy.

5
I have only used Cora once and I will be using the system again, it takes all the hassle away from online banking. Reviewed on: 7th April 2021

Fast and easy

5
It was very straightforward and allowed me to safe loads of time Reviewed on: 7th April 2021

Good advice

5
I spoke to the digital assistant who gave me all the options available to me Reviewed on: 7th April 2021

New Debit Card Query

5
My enquiry was attended to in seconds and I had a response in under a minute. Reviewed on: 7th April 2021

Excell experince

5
loving Cora so easy to use and understand. No more long telephone queuing. Reviewed on: 7th April 2021

Simple and Easy to Use

5
Instructions were simple and easy to follow. Got an answer straight away! Always great to use. Reviewed on: 7th April 2021

Review NatWest Group - Cora: Digital assistant now

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