NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

Excell experince

loving Cora so easy to use and understand. No more long telephone queuing. Reviewed on: 7th April 2021

Simple and Easy to Use

Instructions were simple and easy to follow. Got an answer straight away! Always great to use. Reviewed on: 7th April 2021

Easy

Straightforward questions and answers with speedy response time Reviewed on: 7th April 2021

Amazing!

So quick and easy! Just over 1 minute to change my address. Thank you Cora! Reviewed on: 7th April 2021

Excellent service easy to operate

Straight forward excellent application - overall service seamless. Reviewed on: 7th April 2021

bank account info

quick, to the point, no fuss others could learn from this Reviewed on: 7th April 2021

The online and in house banking service is first class

I have now been with Natwest for eight years and the service is excellent. The in house banking staff are always professional and provide accurate and concise help. I have the credit card again excellent rates and usable all over the world. I transferred by mortgage to Natwest and secured the most competitive rate Reviewed on: 7th April 2021

On line service excellent

Ease of use, hopefully this will work when log on tomorrow Reviewed on: 7th April 2021

A quick way to resolve your concern

If you want to clear some concerns abour your unexplainable payments, please use this functionality of NatWest Mobile Banking App. It comes handy and is immediately helpful. Reviewed on: 7th April 2021

Helpful, polite. reassuring

Always given goid service. When I was victim of a scam, the fraud department and local branch were fantastic. Very helpful, reassuring and not at all patronising. Reviewed on: 7th April 2021