NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

Easy to use and quick response

Easy to understand.wuick to response .would have liked more help though Reviewed on: 7th April 2021

Quick and easy to use

I had a query about my replacement card and in less than one minute with Cora, I was assured that I would receive one. I'm very happy! Reviewed on: 7th April 2021

Cora Review

I found the NatWest digital assistant very helpful and strangely reassuring. No need to visit a branch or get lost in telephone queues. Reviewed on: 7th April 2021

Easy to use

Clear concise answers and offer to help if not resolved Reviewed on: 7th April 2021

Very User Friendly

Cora is super user friendly. For every question she asked, it was easy to find a response that suited my situation. It felt like all the perks of talking to a real person (proper English used, friendly and polite) without the stress of trying to respond quickly so you aren't wasting time. Reviewed on: 7th April 2021