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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

The online and in house banking service is first class

5
I have now been with Natwest for eight years and the service is excellent. The in house banking staff are always professional and provide accurate and concise help. I have the credit card again excellent rates and usable all over the world. I transferred by mortgage to Natwest and secured the most competitive rate Reviewed on: 7th April 2021
Bob Ford 's avatar
Bob Ford

On line service excellent

5
Ease of use, hopefully this will work when log on tomorrow Reviewed on: 7th April 2021
Lynda's avatar
Lynda

A quick way to resolve your concern

5
If you want to clear some concerns abour your unexplainable payments, please use this functionality of NatWest Mobile Banking App. It comes handy and is immediately helpful. Reviewed on: 7th April 2021
Tom Nguyen's avatar
Tom Nguyen

Helpful, polite. reassuring

5
Always given goid service. When I was victim of a scam, the fraud department and local branch were fantastic. Very helpful, reassuring and not at all patronising. Reviewed on: 7th April 2021
Jane Sargent's avatar
Jane Sargent

Easy to use and quick response

4
Easy to understand.wuick to response .would have liked more help though Reviewed on: 7th April 2021
Joanne Millar's avatar
Joanne Millar

Quick and easy to use

5
I had a query about my replacement card and in less than one minute with Cora, I was assured that I would receive one. I'm very happy! Reviewed on: 7th April 2021
Sue's avatar
Sue

Cora Review

5
I found the NatWest digital assistant very helpful and strangely reassuring. No need to visit a branch or get lost in telephone queues. Reviewed on: 7th April 2021
alisonbartle040@gmail.com's avatar
[email protected]

Easy to use

5
Clear concise answers and offer to help if not resolved Reviewed on: 7th April 2021
Jofo's avatar
Jofo

Very User Friendly

5
Cora is super user friendly. For every question she asked, it was easy to find a response that suited my situation. It felt like all the perks of talking to a real person (proper English used, friendly and polite) without the stress of trying to respond quickly so you aren't wasting time. Reviewed on: 7th April 2021
Lydia Fancy's avatar
Lydia Fancy

Great virtual assistant.

5
Keep it up, very happy my queries got sorted in a minute. Reviewed on: 7th April 2021
Tommy's avatar
Tommy

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