NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

Simple, direct instructions

I joined the Cora chat fully expecting to be transferred to a human to resolve my problem, in approx 15 seconds problem resolved, fantastic service. Reviewed on: 7th April 2021

Service today

Good friendly and efficient service Reviewed on: 7th April 2021

Top service

your staff good at what they do and the site is easy to use just like the mobile app Many thanks Reviewed on: 7th April 2021

Very helpful

Cora was on the ball, knew what to do and solved my issue, cheers Reviewed on: 7th April 2021

Quick and helpful replies

I have used Cora on several occasions now and found this to be very helpful as the replies are quick and informative. If Cora can’t help I am put through to someone else immediately, I have always had my queries answered in full. A great service, thank you! Reviewed on: 7th April 2021

Quick, easy and efficient Cora

Really easy to use and resolved my issue in minutes Reviewed on: 7th April 2021

Easy to use

Quick, clear answers to most questions. Good options to choose from too. Reviewed on: 7th April 2021

Excellent Service

I asked for my ISA to be reactivated and this was fine in a matter of minutes using Cora. Quick and succinct. Reviewed on: 7th April 2021

Overdraft query

Didn't think I'd be able to reduce my overdraft through the app, but I can! Response was immediate, despite it being 6.30am! Reviewed on: 7th April 2021