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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick easy no nonsense

5
As I titled Quickneasy no nonsense Reviewed on: 7th April 2021
Nasir 's avatar
Nasir

business conducted in a few minutes

3
have to wait until next work day to see if business is concluded satisfactory Reviewed on: 7th April 2021
davedundee's avatar
davedundee

Quick & easy service

5
Cora was helpful and it was easy to understand everything. Reviewed on: 7th April 2021
Lesley Collins's avatar
Lesley Collins

Brlliant Fast and Efficient

5
Couldnt have asked for a better service. Most helpful Reviewed on: 7th April 2021
Philip Harrison's avatar
Philip Harrison

Simple, direct instructions

5
I joined the Cora chat fully expecting to be transferred to a human to resolve my problem, in approx 15 seconds problem resolved, fantastic service. Reviewed on: 7th April 2021
Kelly's avatar
Kelly

Service today

5
Good friendly and efficient service Reviewed on: 7th April 2021
Miriro 's avatar
Miriro

Top service

5
your staff good at what they do and the site is easy to use just like the mobile app Many thanks Reviewed on: 7th April 2021
michael's avatar
michael

Very helpful

5
Cora was on the ball, knew what to do and solved my issue, cheers Reviewed on: 7th April 2021
Thomas Glancy's avatar
Thomas Glancy

Quick and helpful replies

5
I have used Cora on several occasions now and found this to be very helpful as the replies are quick and informative. If Cora can’t help I am put through to someone else immediately, I have always had my queries answered in full. A great service, thank you! Reviewed on: 7th April 2021
Valda McKay's avatar
Valda McKay

Quick, easy and efficient Cora

5
Really easy to use and resolved my issue in minutes Reviewed on: 7th April 2021
Laura Dunnings's avatar
Laura Dunnings

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