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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy to use

5
Quick, clear answers to most questions. Good options to choose from too. Reviewed on: 7th April 2021
Tracy Allen's avatar
Tracy Allen

Excellent Service

5
I asked for my ISA to be reactivated and this was fine in a matter of minutes using Cora. Quick and succinct. Reviewed on: 7th April 2021
Mandy Larkin's avatar
Mandy Larkin

Overdraft query

5
Didn't think I'd be able to reduce my overdraft through the app, but I can! Response was immediate, despite it being 6.30am! Reviewed on: 7th April 2021
Kerry's avatar
Kerry

Great

5
Great app. Very efficient and accurate Reviewed on: 7th April 2021
Martha Lorains's avatar
Martha Lorains

Easy use reporting smishing scam

5
Found it very easy to use and report a possible smishing scam Reviewed on: 7th April 2021
Isabella Wise's avatar
Isabella Wise

Helpful

5
Good for advice on all things financial in app and online Reviewed on: 7th April 2021
Paul Latham's avatar
Paul Latham

Clear and swift

5
Answered my querie with prompt and clear clarification. It was the first time I had used this service. Thank You Reviewed on: 7th April 2021
Sonia Tonks's avatar
Sonia Tonks

Quick, responsive AI

5
I was able to change my address quickly, conveniently and securely with Cora. This took more minutes and meant I was able to move onto the next item on the never ending list of moving day tasks. Reviewed on: 7th April 2021
LM's avatar
LM

Helpful review

5
The experience was most helpful Reviewed on: 6th April 2021
Duncan's avatar
Duncan

A very useful tool

5
Cora as a concept is very impressive! I look forward to seeing what NatWest do to continue developing it in the future. Reviewed on: 6th April 2021
ethangates's avatar
ethangates

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