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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Top service

5
your staff good at what they do and the site is easy to use just like the mobile app Many thanks Reviewed on: 7th April 2021

Very helpful

5
Cora was on the ball, knew what to do and solved my issue, cheers Reviewed on: 7th April 2021

Quick and helpful replies

5
I have used Cora on several occasions now and found this to be very helpful as the replies are quick and informative. If Cora can’t help I am put through to someone else immediately, I have always had my queries answered in full. A great service, thank you! Reviewed on: 7th April 2021

Quick, easy and efficient Cora

5
Really easy to use and resolved my issue in minutes Reviewed on: 7th April 2021

Easy to use

5
Quick, clear answers to most questions. Good options to choose from too. Reviewed on: 7th April 2021

Excellent Service

5
I asked for my ISA to be reactivated and this was fine in a matter of minutes using Cora. Quick and succinct. Reviewed on: 7th April 2021

Overdraft query

5
Didn't think I'd be able to reduce my overdraft through the app, but I can! Response was immediate, despite it being 6.30am! Reviewed on: 7th April 2021

Great

5
Great app. Very efficient and accurate Reviewed on: 7th April 2021

Easy use reporting smishing scam

5
Found it very easy to use and report a possible smishing scam Reviewed on: 7th April 2021

Helpful

5
Good for advice on all things financial in app and online Reviewed on: 7th April 2021

Review NatWest Group - Cora: Digital assistant now

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