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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Time well spent

5
Very good manner, and very easy to deal with. Reviewed on: 6th April 2021
Mark Lee's avatar
Mark Lee

Clear, concice and easy to use format.

5
The digital assistant is easy to use, so far understands every typed word and gives in depth answers. Reviewed on: 6th April 2021
Lee Porteous 's avatar
Lee Porteous

Stress Free Transaction!

5
I was able to change my address in less than 5 minutes. That was super fast! I was worried with the thought that I need to wait in line outside of a branch, or be put on hold for so long over the phone. Talk about efficiency and saving so much time. Thank you Cora and Natwest for the superb service!!! Reviewed on: 6th April 2021
Daphne Lopez's avatar
Daphne Lopez

Quick and easy to use

5
Took the time to answer my questions Reviewed on: 6th April 2021
tanyawoods77@googlemail.com's avatar
[email protected]

Very helpful

4
This service has answered the majority of my queries fast & efficiently at any hour of the day. Brilliant work. Reviewed on: 6th April 2021
Yvonne's avatar
Yvonne

Bots of the future

5
Cora provided me with a straight to the point fix, with lightning fast responses and useful information on how to fix my problem. I couldn't of asked for anyone better Reviewed on: 6th April 2021
Budday's avatar
Budday

Happy customer

5
Cora was very helpful in solving my problem Reviewed on: 6th April 2021
Tracey Matthews's avatar
Tracey Matthews

A complicated question

5
I asked a long question Cora answered it very quickly Reviewed on: 6th April 2021
Jean Briggs's avatar
Jean Briggs

Great service

5
Query answered immediately within seconds. Reviewed on: 6th April 2021
Julie Stevens's avatar
Julie Stevens

Easy Peasy

5
Very quick and simple procedure, done in a flash Reviewed on: 6th April 2021
Erica Waldren's avatar
Erica Waldren

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