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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Natwest lousy

4
5 days i have been tryi g to view my bank accou t balamce A d tra sactions,i have entered all the correct questions From name to pin password etc correct and still cannot Get into my account. Disgusting service Reviewed on: 6th April 2021
Raymond hubbard's avatar
Raymond hubbard

Really helpful

5
How quick she was to change my address Reviewed on: 6th April 2021
Claire gabbitas's avatar
Claire gabbitas

Quick online response

5
I requested a new card reader and was guided how to arrange this. Quick response when I needed it. Thank you Reviewed on: 6th April 2021
L Hadley's avatar
L Hadley

ease of service.

5
great tool to get jobs done quickly. Reviewed on: 6th April 2021
d cameron's avatar
d cameron

Brilliant!

4
Efficient service provision compared to the long wait whilst attempting to contact the bank on phone. much appreciated now that i am advised and sign posted towards follow-on actions required of me. Reviewed on: 6th April 2021
pieter Kerubino's avatar
pieter Kerubino

Excellent

5
Very quick response and you understood my question and gave me instructions of how to go about. Reviewed on: 6th April 2021
Boka Ndlovu's avatar
Boka Ndlovu

Cora - simple to use, with speedy response!

5
Speedy instructions received to explain how to cancel my overdraft facility! Reviewed on: 6th April 2021
Jane Darlington's avatar
Jane Darlington

Very helpful

5
Could not be more happy with the help I received Reviewed on: 6th April 2021
John Miller's avatar
John Miller

So easy.

5
Quick and easy to change details on my accounts, direct fundamental questions and quick responses. I couldn't ask for a better or more efficient experience. Well done! Reviewed on: 6th April 2021
Chris Jessop's avatar
Chris Jessop

Answering questions

5
It was quick and Got the answer to my question Reviewed on: 6th April 2021
David Anderson's avatar
David Anderson

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