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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Happy customer

5
Cora was very helpful in solving my problem Reviewed on: 6th April 2021

A complicated question

5
I asked a long question Cora answered it very quickly Reviewed on: 6th April 2021

Great service

5
Query answered immediately within seconds. Reviewed on: 6th April 2021

Easy Peasy

5
Very quick and simple procedure, done in a flash Reviewed on: 6th April 2021

Natwest lousy

4
5 days i have been tryi g to view my bank accou t balamce A d tra sactions,i have entered all the correct questions From name to pin password etc correct and still cannot Get into my account. Disgusting service Reviewed on: 6th April 2021

Really helpful

5
How quick she was to change my address Reviewed on: 6th April 2021

Quick online response

5
I requested a new card reader and was guided how to arrange this. Quick response when I needed it. Thank you Reviewed on: 6th April 2021

ease of service.

5
great tool to get jobs done quickly. Reviewed on: 6th April 2021

Brilliant!

4
Efficient service provision compared to the long wait whilst attempting to contact the bank on phone. much appreciated now that i am advised and sign posted towards follow-on actions required of me. Reviewed on: 6th April 2021

Excellent

5
Very quick response and you understood my question and gave me instructions of how to go about. Reviewed on: 6th April 2021

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