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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,059 reviews, last reviewed 30th Mar 2026
100% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026
Wayne T's avatar
Wayne T

About this product

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NatWest Group - Cora Digital Assistant reviews (6059)

Brilliant!

4
Efficient service provision compared to the long wait whilst attempting to contact the bank on phone. much appreciated now that i am advised and sign posted towards follow-on actions required of me. Reviewed on: 6th April 2021

Excellent

5
Very quick response and you understood my question and gave me instructions of how to go about. Reviewed on: 6th April 2021

Cora - simple to use, with speedy response!

5
Speedy instructions received to explain how to cancel my overdraft facility! Reviewed on: 6th April 2021

Very helpful

5
Could not be more happy with the help I received Reviewed on: 6th April 2021

So easy.

5
Quick and easy to change details on my accounts, direct fundamental questions and quick responses. I couldn't ask for a better or more efficient experience. Well done! Reviewed on: 6th April 2021

Answering questions

5
It was quick and Got the answer to my question Reviewed on: 6th April 2021

Online help

5
Quick, efficient and easy to understand and deal with Reviewed on: 6th April 2021

Clear and concise instructions given

5
Very easy experience with Nat West today Reviewed on: 6th April 2021

Easy to use chat

5
Needed to change my address and the Natwest chat system worked very well. Reviewed on: 6th April 2021

NatWest Online Help

5
Very quick and detailed response. Reviewed on: 6th April 2021

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