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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Cora - simple to use, with speedy response!

5
Speedy instructions received to explain how to cancel my overdraft facility! Reviewed on: 6th April 2021

Very helpful

5
Could not be more happy with the help I received Reviewed on: 6th April 2021

So easy.

5
Quick and easy to change details on my accounts, direct fundamental questions and quick responses. I couldn't ask for a better or more efficient experience. Well done! Reviewed on: 6th April 2021

Answering questions

5
It was quick and Got the answer to my question Reviewed on: 6th April 2021

Online help

5
Quick, efficient and easy to understand and deal with Reviewed on: 6th April 2021

Clear and concise instructions given

5
Very easy experience with Nat West today Reviewed on: 6th April 2021

Easy to use chat

5
Needed to change my address and the Natwest chat system worked very well. Reviewed on: 6th April 2021

NatWest Online Help

5
Very quick and detailed response. Reviewed on: 6th April 2021

Great Service

5
Just been online to look at changing my address and my how simple was that to do, it used to be a real pain filling in paperwork but oh so easy with the chat function, simple and quick, very happy Reviewed on: 6th April 2021

On line queries

5
Courteous. Easy to communicate with and very very helpful at all times Reviewed on: 6th April 2021

Review NatWest Group - Cora: Digital assistant now

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