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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Online help

5
Quick, efficient and easy to understand and deal with Reviewed on: 6th April 2021
tracey's avatar
tracey

Clear and concise instructions given

5
Very easy experience with Nat West today Reviewed on: 6th April 2021
Sheila Hudson's avatar
Sheila Hudson

Easy to use chat

5
Needed to change my address and the Natwest chat system worked very well. Reviewed on: 6th April 2021
William Donnelly's avatar
William Donnelly

NatWest Online Help

5
Very quick and detailed response. Reviewed on: 6th April 2021
temidayo idisha's avatar
temidayo idisha

Great Service

5
Just been online to look at changing my address and my how simple was that to do, it used to be a real pain filling in paperwork but oh so easy with the chat function, simple and quick, very happy Reviewed on: 6th April 2021
Chris's avatar
Chris

On line queries

5
Courteous. Easy to communicate with and very very helpful at all times Reviewed on: 6th April 2021
Elizabeth's avatar
Elizabeth

Banking made easy

5
Whenever I’m unsure regarding my finances activities, Cora has been of great help and save me time. Reviewed on: 6th April 2021
Aurelie Luaka's avatar
Aurelie Luaka

change of account details

5
Chat - extremely efficient, quick and effective Reviewed on: 6th April 2021
P. Wood's avatar
P. Wood

Helpful and straightforward

5
Question I asked was answered quickly - I was given clear instructions. Reviewed on: 6th April 2021
Elisabeth Hirons's avatar
Elisabeth Hirons

Cora is very quick and easy to use

4
Cora is a useful tool in current circumstances of the pandemic as speaking to staff by telephone is not possible. Reviewed on: 6th April 2021
Pressie Fernandes's avatar
Pressie Fernandes

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