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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy to use

5
This service was extremely quick and easy to use Reviewed on: 6th April 2021
Sharn's avatar
Sharn

Cora is very quick and easy to use

4
Cora and Digidoc digital systems are very easy to use and take you straight to the necessary areas e'g' to make an appointment at your local branch or to inform Nat West of a bereavement and upload documents. Thank you Reviewed on: 6th April 2021
Pressie Fernandes's avatar
Pressie Fernandes

Answered my question

4
Answered my question quickly and gave me alternatives Reviewed on: 6th April 2021
Lin Tarrant's avatar
Lin Tarrant

Excellant service

5
Natwest are always happy to help especially in the middle of a pandemic. I just wanted to reactivate an ISA so I could put a little more into it, this was so easy, a quick and efficient way to do this digitally . Reviewed on: 6th April 2021
Hchadwick's avatar
Hchadwick

simple questions answered

4
simple questions answered easily and quickly. Reviewed on: 6th April 2021
Francis Beuttler's avatar
Francis Beuttler

Good Service

5
Easy to use online banking also supported with an app. Reviewed on: 6th April 2021
Ozlem's avatar
Ozlem

Online Help

5
Clear and helpful instructions. Got the answer I wanted very quickly. Reviewed on: 6th April 2021
Keith Brennan's avatar
Keith Brennan

easy and effective

5
very easy and simple to use, saved me a trip to a branch just to change my address Reviewed on: 6th April 2021
stevenj88's avatar
stevenj88

Help with cancelling a direct debit

5
The services was very simple to understand which made it very easy for me to do what I had to do. Reviewed on: 6th April 2021
Margaret Smith's avatar
Margaret Smith

Quick and easy

5
Found this very helpful and even they couldn’t answer my questions I was always given numbers to call Reviewed on: 6th April 2021
Kirsty's avatar
Kirsty

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