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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Banking made easy

5
Whenever I’m unsure regarding my finances activities, Cora has been of great help and save me time. Reviewed on: 6th April 2021

change of account details

5
Chat - extremely efficient, quick and effective Reviewed on: 6th April 2021

Helpful and straightforward

5
Question I asked was answered quickly - I was given clear instructions. Reviewed on: 6th April 2021

Cora is very quick and easy to use

4
Cora is a useful tool in current circumstances of the pandemic as speaking to staff by telephone is not possible. Reviewed on: 6th April 2021

Easy to use

5
This service was extremely quick and easy to use Reviewed on: 6th April 2021

Cora is very quick and easy to use

4
Cora and Digidoc digital systems are very easy to use and take you straight to the necessary areas e'g' to make an appointment at your local branch or to inform Nat West of a bereavement and upload documents. Thank you Reviewed on: 6th April 2021

Answered my question

4
Answered my question quickly and gave me alternatives Reviewed on: 6th April 2021

Excellant service

5
Natwest are always happy to help especially in the middle of a pandemic. I just wanted to reactivate an ISA so I could put a little more into it, this was so easy, a quick and efficient way to do this digitally . Reviewed on: 6th April 2021

simple questions answered

4
simple questions answered easily and quickly. Reviewed on: 6th April 2021

Good Service

5
Easy to use online banking also supported with an app. Reviewed on: 6th April 2021

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