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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Clear and Intuitive

5
Cora was easy to understand, and made the choices available clear and straightforward. Reviewed on: 6th April 2021
Mir Vaz Rey's avatar
Mir Vaz Rey

Easy Help

5
Response was really fast, clear and helpful. Reviewed on: 6th April 2021
j.blanchfield@hotmail.co.uk's avatar
[email protected]

Ease of use

5
Very easy to follow the simple steps and answer my query Reviewed on: 6th April 2021
Dorothy Lyle's avatar
Dorothy Lyle

Excellent. So quick and easy

5
So very quick and easy. I thought I would need to pop to a branch to change my address but all done in 2 minutes max. Reviewed on: 6th April 2021
Mark's avatar
Mark

Very straight forward

5
I am hard of hearing so this form of communication makes it very easy for me to use Reviewed on: 6th April 2021
Michael Allen's avatar
Michael Allen

Easy to use

5
Very simple to use, very helpful, quick Reviewed on: 6th April 2021
Kylie Boundey's avatar
Kylie Boundey

Changing Address- Simplified process

5
I have been very busy during lockdown and some times process for Change of Address have been really complex or you are kept hanging on the phone for ages, at a time when you have 100 things to do. This process using Cora was extremely easy to use and very quick. Reviewed on: 6th April 2021
JanieA3's avatar
JanieA3

This is first time since I communicated so swiftly

5
extremely happy and for future I will definately first give a go to online conversation. Thank you once again Reviewed on: 6th April 2021
Ramesh Sheth's avatar
Ramesh Sheth

Review

5
Easy to use quick response Thank you Reviewed on: 6th April 2021
Debbie Farley's avatar
Debbie Farley

Brilliant, easy to use digital assistant

5
Quick easy to use digital assistant that delivers all the information you need in seconds. It saves time on having to hanging on the telephone line waiting for an assistant who is probably dealing with a more urgent call when your query is just something simple like, "Where is my replacement debit card?" Reviewed on: 6th April 2021
Tom Neal's avatar
Tom Neal

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