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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Online Help

5
Clear and helpful instructions. Got the answer I wanted very quickly. Reviewed on: 6th April 2021

easy and effective

5
very easy and simple to use, saved me a trip to a branch just to change my address Reviewed on: 6th April 2021

Help with cancelling a direct debit

5
The services was very simple to understand which made it very easy for me to do what I had to do. Reviewed on: 6th April 2021

Quick and easy

5
Found this very helpful and even they couldn’t answer my questions I was always given numbers to call Reviewed on: 6th April 2021

Clear and Intuitive

5
Cora was easy to understand, and made the choices available clear and straightforward. Reviewed on: 6th April 2021

Easy Help

5
Response was really fast, clear and helpful. Reviewed on: 6th April 2021

Ease of use

5
Very easy to follow the simple steps and answer my query Reviewed on: 6th April 2021

Excellent. So quick and easy

5
So very quick and easy. I thought I would need to pop to a branch to change my address but all done in 2 minutes max. Reviewed on: 6th April 2021

Very straight forward

5
I am hard of hearing so this form of communication makes it very easy for me to use Reviewed on: 6th April 2021

Easy to use

5
Very simple to use, very helpful, quick Reviewed on: 6th April 2021

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