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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Changing Address- Simplified process

5
I have been very busy during lockdown and some times process for Change of Address have been really complex or you are kept hanging on the phone for ages, at a time when you have 100 things to do. This process using Cora was extremely easy to use and very quick. Reviewed on: 6th April 2021
JanieA3's avatar
JanieA3

This is first time since I communicated so swiftly

5
extremely happy and for future I will definately first give a go to online conversation. Thank you once again Reviewed on: 6th April 2021
Ramesh Sheth's avatar
Ramesh Sheth

Review

5
Easy to use quick response Thank you Reviewed on: 6th April 2021
Debbie Farley's avatar
Debbie Farley

Brilliant, easy to use digital assistant

5
Quick easy to use digital assistant that delivers all the information you need in seconds. It saves time on having to hanging on the telephone line waiting for an assistant who is probably dealing with a more urgent call when your query is just something simple like, "Where is my replacement debit card?" Reviewed on: 6th April 2021
Tom Neal's avatar
Tom Neal

Excellent service

5
It is always quick and easy to make any changes and staff are always helpful Reviewed on: 6th April 2021
bells 's avatar
bells

Cora keeps it simple to understand

5
Cora is easy to understand unlike many others Reviewed on: 6th April 2021
Stuart Miller 's avatar
Stuart Miller

Change details

5
Found the whole session very easy to follow Reviewed on: 6th April 2021
Stephen Beveridge 's avatar
Stephen Beveridge

Immediate clear response

5
I was given clear, constructive advice and instructions. Really pleased with the service today. Reviewed on: 6th April 2021
Janet Aston's avatar
Janet Aston

Clear and concise info

5
The process was thoroughly explained and a positive outcome was received Reviewed on: 6th April 2021
Laurel Jones's avatar
Laurel Jones

Easy and quick.

5
Simple questions and easy to follow instructions making the process quick. Reviewed on: 6th April 2021
Kevin Szabo's avatar
Kevin Szabo

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