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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent service

5
It is always quick and easy to make any changes and staff are always helpful Reviewed on: 6th April 2021
bells 's avatar
bells

Cora keeps it simple to understand

5
Cora is easy to understand unlike many others Reviewed on: 6th April 2021
Stuart Miller 's avatar
Stuart Miller

Change details

5
Found the whole session very easy to follow Reviewed on: 6th April 2021
Stephen Beveridge 's avatar
Stephen Beveridge

Immediate clear response

5
I was given clear, constructive advice and instructions. Really pleased with the service today. Reviewed on: 6th April 2021
Janet Aston's avatar
Janet Aston

Clear and concise info

5
The process was thoroughly explained and a positive outcome was received Reviewed on: 6th April 2021
Laurel Jones's avatar
Laurel Jones

Easy and quick.

5
Simple questions and easy to follow instructions making the process quick. Reviewed on: 6th April 2021
Kevin Szabo's avatar
Kevin Szabo

Simple and quick to use

5
Title says it all: quick and simple to use Reviewed on: 6th April 2021
Phil's avatar
Phil

Fast and efficient

5
I thought this was an actual person Reviewed on: 6th April 2021
Sarah Cork's avatar
Sarah Cork

Very good

5
They made it simple for me as I am not very good with computers. Reviewed on: 6th April 2021
Gary Budby's avatar
Gary Budby

excellent service

5
very prompt and easy to follow to resolve my issues quickly Reviewed on: 6th April 2021
Jennie Marshall's avatar
Jennie Marshall

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