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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Simple and quick to use

5
Title says it all: quick and simple to use Reviewed on: 6th April 2021

Fast and efficient

5
I thought this was an actual person Reviewed on: 6th April 2021

Very good

5
They made it simple for me as I am not very good with computers. Reviewed on: 6th April 2021

excellent service

5
very prompt and easy to follow to resolve my issues quickly Reviewed on: 6th April 2021

Mobile App

5
Things are getting a lot easier with the app and more user friendly. Reviewed on: 6th April 2021

Pleasure to ask for help

5
Very satisfied with Cora. It’s very helpful and friendly Reviewed on: 6th April 2021

My thumb is up.

5
Excellent work deserves credit.. Reviewed on: 6th April 2021

Clear and simple instructions.

5
I’m not too savvy with modern technology but even I found it simple to access and complete my request.Thank you! Reviewed on: 6th April 2021

Help logged into the App

5
Help received immediately Easy to use chat service Reviewed on: 6th April 2021

Always fast and reliable

5
Always fast and reliable information given and very quick to connect to an agent if further assistance is needed. Reviewed on: 6th April 2021

Review NatWest Group - Cora: Digital assistant now

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