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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Mobile App

5
Things are getting a lot easier with the app and more user friendly. Reviewed on: 6th April 2021
Lance's avatar
Lance

Pleasure to ask for help

5
Very satisfied with Cora. It’s very helpful and friendly Reviewed on: 6th April 2021
popescu.daniela18@yahoo.com's avatar
[email protected]

My thumb is up.

5
Excellent work deserves credit.. Reviewed on: 6th April 2021
Rosemary Goodwin 's avatar
Rosemary Goodwin

Clear and simple instructions.

5
I’m not too savvy with modern technology but even I found it simple to access and complete my request.Thank you! Reviewed on: 6th April 2021
Alan Wood 's avatar
Alan Wood

Help logged into the App

5
Help received immediately Easy to use chat service Reviewed on: 6th April 2021
Hazel Hughes's avatar
Hazel Hughes

Always fast and reliable

5
Always fast and reliable information given and very quick to connect to an agent if further assistance is needed. Reviewed on: 6th April 2021
Emma's avatar
Emma

Cora

5
understands the questions and gives clear instructions on the correct subject Reviewed on: 6th April 2021
David Northen's avatar
David Northen

Helpful

5
helpful and avoids waiting for telephone calls to be answered Reviewed on: 6th April 2021
sue hughes's avatar
sue hughes

a quick reliable service

5
my question was answered promptly making me feel reassured. This less complicated queries this service is far better than phone or email. Thank you Reviewed on: 6th April 2021
Jane Loudon's avatar
Jane Loudon

Does the job.

5
Easy intuitive menu,quick answers and helpful advice. Reviewed on: 6th April 2021
Chris Mitchell 's avatar
Chris Mitchell

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