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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Cora

5
understands the questions and gives clear instructions on the correct subject Reviewed on: 6th April 2021

Helpful

5
helpful and avoids waiting for telephone calls to be answered Reviewed on: 6th April 2021

a quick reliable service

5
my question was answered promptly making me feel reassured. This less complicated queries this service is far better than phone or email. Thank you Reviewed on: 6th April 2021

Does the job.

5
Easy intuitive menu,quick answers and helpful advice. Reviewed on: 6th April 2021

Easy to use

5
Received quick response to enquiry Reviewed on: 6th April 2021

simple and easy

5
change of address - extremely easy and efficient Reviewed on: 6th April 2021

Cora is a star!

5
Quick, efficient support from a mobile device Reviewed on: 6th April 2021

Easy and quick

5
Very easy to use. Quick and even polite Reviewed on: 6th April 2021

Natwest group Cara

5
Was very easy to navigate and use Reviewed on: 6th April 2021

I don't want to use cora

1
I don't want to use cora, I want to check my bank account, Reviewed on: 6th April 2021

Review NatWest Group - Cora: Digital assistant now

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