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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy to use

5
Received quick response to enquiry Reviewed on: 6th April 2021
Sian Alexander 's avatar
Sian Alexander

simple and easy

5
change of address - extremely easy and efficient Reviewed on: 6th April 2021
Lloyd Wood 's avatar
Lloyd Wood

Cora is a star!

5
Quick, efficient support from a mobile device Reviewed on: 6th April 2021
Emily Turner's avatar
Emily Turner

Easy and quick

5
Very easy to use. Quick and even polite Reviewed on: 6th April 2021
Alex Alan Cee's avatar
Alex Alan Cee

Natwest group Cara

5
Was very easy to navigate and use Reviewed on: 6th April 2021
Lynn Bremner's avatar
Lynn Bremner

I don't want to use cora

1
I don't want to use cora, I want to check my bank account, Reviewed on: 6th April 2021
Plamen Georgiev's avatar
Plamen Georgiev

Excellent customer service

5
My query was resolved instantly and fast response Reviewed on: 6th April 2021
Tracy Helen Allen's avatar
Tracy Helen Allen

Very helpful

4
She was very patient and helpful with the information and helped me with important information that I needed to change. Reviewed on: 6th April 2021
Wolf's avatar
Wolf

Excellent experience so simple and quick

5
Easy to understand, simple yes or no answers Reviewed on: 6th April 2021
David Evans's avatar
David Evans

Good service

5
good service I have have received from Natwest during my last nearly 22 years Reviewed on: 5th April 2021
Tayyebeh Imanpour's avatar
Tayyebeh Imanpour

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