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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent customer service

5
My query was resolved instantly and fast response Reviewed on: 6th April 2021

Very helpful

4
She was very patient and helpful with the information and helped me with important information that I needed to change. Reviewed on: 6th April 2021

Excellent experience so simple and quick

5
Easy to understand, simple yes or no answers Reviewed on: 6th April 2021

Good service

5
good service I have have received from Natwest during my last nearly 22 years Reviewed on: 5th April 2021

Spot on in every way

5
Used the message service to report a lost card, I didn’t realise I would connect to a computer (as I can’t stand digital assistance) however I was pleasantly surprised and got sorted out in a few messages. Great experience and very happy. Reviewed on: 5th April 2021

Feedback

5
Was very helpful. I got the answers for the questions i needed straight away and with a good detail. Reviewed on: 5th April 2021

Needed to reactivate my isa

5
Very quick, simple and easy to do this process. Very helpful and quick perfect for what I wanted to do thank u so much Reviewed on: 5th April 2021

Easy & intuitive

5
I found Cora to be a simple system that answered my query quickly and effectively Reviewed on: 5th April 2021

Brilliant customer service!

5
Cora is great Reviewed on: 5th April 2021

Very good

5
I am a disabled pensioner and find things a little confusing but it went very well thank you Reviewed on: 5th April 2021

Review NatWest Group - Cora: Digital assistant now

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