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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Spot on in every way

5
Used the message service to report a lost card, I didn’t realise I would connect to a computer (as I can’t stand digital assistance) however I was pleasantly surprised and got sorted out in a few messages. Great experience and very happy. Reviewed on: 5th April 2021
Ryan's avatar
Ryan

Feedback

5
Was very helpful. I got the answers for the questions i needed straight away and with a good detail. Reviewed on: 5th April 2021
Nam's avatar
Nam

Needed to reactivate my isa

5
Very quick, simple and easy to do this process. Very helpful and quick perfect for what I wanted to do thank u so much Reviewed on: 5th April 2021
Jo's avatar
Jo

Easy & intuitive

5
I found Cora to be a simple system that answered my query quickly and effectively Reviewed on: 5th April 2021
David Robertson's avatar
David Robertson

Brilliant customer service!

5
Cora is great Reviewed on: 5th April 2021
Mihaela's avatar
Mihaela

Very good

5
I am a disabled pensioner and find things a little confusing but it went very well thank you Reviewed on: 5th April 2021
Margaret burgess's avatar
Margaret burgess

Excellent Service

5
Cora explained to me exactly what I had to do . Reviewed on: 5th April 2021
Elizabeth Buchanan's avatar
Elizabeth Buchanan

Loan issue

5
Managed to get the phone number for laon company Reviewed on: 5th April 2021
Washington Chaipa's avatar
Washington Chaipa

Quick answers

5
Couldn’t pay online a quick txt and it was sorted Reviewed on: 5th April 2021
Gezz Beanie Finch's avatar
Gezz Beanie Finch

Quite responsive

5
Is this better than just a standard form? I'm not sure. Amex was easier because it wasn't trying to fake an interaction with a computer. I just re-entered my actual address and changed it. Reviewed on: 5th April 2021
tom's avatar
tom

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