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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Mr Larkin

5
I am so pleased with Nat West CORA she answered my questions so well and in a way i understood which helped me so much Reviewed on: 5th April 2021
MARTIN EDWARD LARKIN's avatar
MARTIN EDWARD LARKIN

Great

5
Very easy and quick. Actually did what I wanted it to do Reviewed on: 5th April 2021
Hannahday's avatar
Hannahday

Highly

5
Great support quickly sorted my problem Reviewed on: 5th April 2021
Rihana khan's avatar
Rihana khan

Easy and quick to use

5
I wished to close our business bank account as we have ceased to trade. Cora made the process very easy and straightforward. Reviewed on: 5th April 2021
Caroline's avatar
Caroline

Brilliant service

5
Brilliant, fast service, always helpful Reviewed on: 5th April 2021
Anonymous's avatar
Anonymous

Forgot pin

5
Was very quick and helpful and dealt with ease Reviewed on: 5th April 2021
Krissy Lewis's avatar
Krissy Lewis

Excellent, efficient automated service, well done.

5
One of the best automated services I’ve used in a very long time. Quickly and efficiently identifies what your query is from your message and responds with the answer you are looking for. Well done, it’s excellent. Reviewed on: 5th April 2021
AJ's avatar
AJ

cora nat west autmated online admin

4
if there is something that doesn't fit the standard templates, there is still no easily coprehendible to be satisfied. online syntax is awkward Reviewed on: 5th April 2021
Jan Wroblewicz's avatar
Jan Wroblewicz

Feedback on Cora

4
Straightforward and not complicated. Good for dealing with the simple banking questions. Reviewed on: 5th April 2021
Graham's avatar
Graham

Efficient service

5
Great use of technology to complete a simple task. Reviewed on: 5th April 2021
Rebecca's avatar
Rebecca

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