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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent Service

5
Cora explained to me exactly what I had to do . Reviewed on: 5th April 2021

Loan issue

5
Managed to get the phone number for laon company Reviewed on: 5th April 2021

Quick answers

5
Couldn’t pay online a quick txt and it was sorted Reviewed on: 5th April 2021

Quite responsive

5
Is this better than just a standard form? I'm not sure. Amex was easier because it wasn't trying to fake an interaction with a computer. I just re-entered my actual address and changed it. Reviewed on: 5th April 2021

Mr Larkin

5
I am so pleased with Nat West CORA she answered my questions so well and in a way i understood which helped me so much Reviewed on: 5th April 2021

Great

5
Very easy and quick. Actually did what I wanted it to do Reviewed on: 5th April 2021

Highly

5
Great support quickly sorted my problem Reviewed on: 5th April 2021

Easy and quick to use

5
I wished to close our business bank account as we have ceased to trade. Cora made the process very easy and straightforward. Reviewed on: 5th April 2021

Brilliant service

5
Brilliant, fast service, always helpful Reviewed on: 5th April 2021

Forgot pin

5
Was very quick and helpful and dealt with ease Reviewed on: 5th April 2021

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