NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

One word FANTASTIC

I have been a customer for as long as can remember and have always been delighted with the service. Reviewed on: 5th April 2021

FAST AND EASY ACTION

VERY EASY TO UNDERSTAND CLEAR INSTRUCTIONS AND VERY QUICK TO ACTION Reviewed on: 5th April 2021

Confusing

I signed up for you scheme but my card became blocked and now I need it up blocked so I can continue Reviewed on: 5th April 2021

Excellent

Only took few minutes and everything was sorted Reviewed on: 5th April 2021

Lost my card cancelled immediately

Very fast efficient service put my mind at rest straight away excellent thank you so much Reviewed on: 5th April 2021

Too many Questions just to reactivate ISA Account

Long winding process. It seems to be long drawn out unnecessarily Reviewed on: 5th April 2021

ITS GETTING BETTER

I ALWAYS WORK WITH NAT WEST AND I BELIEVED IN THIS BANK . BUT WITH ALL THE NEW FUTURES THEY ADD , IT DOES HELP FOR US IN SAVING TIME AND GETTING THINGS DONE EASLY AS WELL AS SAFELY Reviewed on: 5th April 2021

Easiest experience with a bank ever

The online assistant quickly and easily updated my personal details explaining well at every step, and making sure that my request was processed timely. Definitely the best experience I have had with a bank. Reviewed on: 5th April 2021