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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent, efficient automated service, well done.

5
One of the best automated services I’ve used in a very long time. Quickly and efficiently identifies what your query is from your message and responds with the answer you are looking for. Well done, it’s excellent. Reviewed on: 5th April 2021
AJ's avatar
AJ

cora nat west autmated online admin

4
if there is something that doesn't fit the standard templates, there is still no easily coprehendible to be satisfied. online syntax is awkward Reviewed on: 5th April 2021
Jan Wroblewicz's avatar
Jan Wroblewicz

Feedback on Cora

4
Straightforward and not complicated. Good for dealing with the simple banking questions. Reviewed on: 5th April 2021
Graham's avatar
Graham

Efficient service

5
Great use of technology to complete a simple task. Reviewed on: 5th April 2021
Rebecca's avatar
Rebecca

Excellent service

5
The service had always been excellent, swift and professional Reviewed on: 5th April 2021
June Simpson's avatar
June Simpson

Never used the app before but seems fairly straight forward

4
Cora responded very quickly and was helpful to my needs at the time Reviewed on: 5th April 2021
Christopher coote 's avatar
Christopher coote

Accurate, specific, one step ahead.

5
I asked Cora what or how to send a cheque for paying in. She asked a series of specific questions and I pointed to the correct one. She answered it perfectly. She has improved so much over the years that I now feel confident about asking her questions. Thank you Cora. Reviewed on: 5th April 2021
Tejpal's avatar
Tejpal

Pending payment

5
Informed well, answered my question Reviewed on: 5th April 2021
Norma's avatar
Norma

One word FANTASTIC

5
I have been a customer for as long as can remember and have always been delighted with the service. Reviewed on: 5th April 2021
peter.chinnock's avatar
peter.chinnock

FAST AND EASY ACTION

5
VERY EASY TO UNDERSTAND CLEAR INSTRUCTIONS AND VERY QUICK TO ACTION Reviewed on: 5th April 2021
CAROLINE SADLER's avatar
CAROLINE SADLER

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