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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

ITS GETTING BETTER

5
I ALWAYS WORK WITH NAT WEST AND I BELIEVED IN THIS BANK . BUT WITH ALL THE NEW FUTURES THEY ADD , IT DOES HELP FOR US IN SAVING TIME AND GETTING THINGS DONE EASLY AS WELL AS SAFELY Reviewed on: 5th April 2021
SEFA's avatar
SEFA

Easiest experience with a bank ever

5
The online assistant quickly and easily updated my personal details explaining well at every step, and making sure that my request was processed timely. Definitely the best experience I have had with a bank. Reviewed on: 5th April 2021
Ryan Lawrence's avatar
Ryan Lawrence

NatWest Cora

4
On tap and helpful information. Reviewed on: 5th April 2021
Tom O'Callaghan's avatar
Tom O'Callaghan

Easy Banking

5
Easy and accessible banking with clear guidance. First class in my view. Reviewed on: 5th April 2021
John O'Connell 's avatar
John O'Connell

Well done Cora

5
Great efficient service. Fast and easy to use. Well done Cora Reviewed on: 5th April 2021
owenmferguson@gmail.com's avatar
[email protected]

Easy to use guidance

4
The guidance was easy to use and was passed over quickly when the digital assistant couldn't answer my query Reviewed on: 5th April 2021
Sally's avatar
Sally

Great service

5
I asked a question and within a few seconds I had my answer in full. Very helpful indeed Reviewed on: 5th April 2021
Sean Kelly's avatar
Sean Kelly

great service from bank

5
Address change was easy to do, thanks to Cora online Reviewed on: 5th April 2021
Dr Bryan's avatar
Dr Bryan

Very easy to use and accurate

5
I've used the service multiple times and find it far more accurate than other automatic interactive services. I particularly like the access via the banking app itself. Reviewed on: 5th April 2021
Holomon's avatar
Holomon

Very helpful

5
Changed address with Cora, the process is so easy and it only took 2mins. It is amazing. Reviewed on: 5th April 2021
Momo's avatar
Momo

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