NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

Well done Cora

Great efficient service. Fast and easy to use. Well done Cora Reviewed on: 5th April 2021

Easy to use guidance

The guidance was easy to use and was passed over quickly when the digital assistant couldn't answer my query Reviewed on: 5th April 2021

Great service

I asked a question and within a few seconds I had my answer in full. Very helpful indeed Reviewed on: 5th April 2021

great service from bank

Address change was easy to do, thanks to Cora online Reviewed on: 5th April 2021

Very easy to use and accurate

I've used the service multiple times and find it far more accurate than other automatic interactive services. I particularly like the access via the banking app itself. Reviewed on: 5th April 2021