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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,059 reviews, last reviewed 30th Mar 2026
100% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026
Wayne T's avatar
Wayne T

About this product

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NatWest Group - Cora Digital Assistant reviews (6059)

Automation beneficial

5
Good to see that processes that could easily be automated have been done so and securely as opposed to visiting/calling Reviewed on: 4th April 2021

question answered

5
question was answered fully and quickly and offer of further support given if required Reviewed on: 4th April 2021

Very good

5
Answers very quickly when I ask what I wanted thanks very much Reviewed on: 4th April 2021

Quick service

5
I always have a pertinent and quick answer. Reviewed on: 4th April 2021

happy to use

5
I received very fast information, Reviewed on: 4th April 2021

Problems

5
Can't fault this service all my problems sorted straight away excellent service many thanks Reviewed on: 4th April 2021

Best online banking

5
Our family have banked with Natwest for more than 70 years. Always have been given excellent service. The online banking and app are secure and very easy to use. I now do all my banking on my phone Reviewed on: 4th April 2021

Very friendly

5
Easy to communicate whenever asked for help. Reviewed on: 4th April 2021

very straightforward and fast online bot answers

5
Quick selection options for a straightforward question. Online bot answers (Cora) which answered my query easily Reviewed on: 4th April 2021

Superb group

5
The app and online banking including Cora is a pain-free experience unlike other banks. 100% quality care Reviewed on: 4th April 2021

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