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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Great service

5
I asked a question and within a few seconds I had my answer in full. Very helpful indeed Reviewed on: 5th April 2021

great service from bank

5
Address change was easy to do, thanks to Cora online Reviewed on: 5th April 2021

Very easy to use and accurate

5
I've used the service multiple times and find it far more accurate than other automatic interactive services. I particularly like the access via the banking app itself. Reviewed on: 5th April 2021

Very helpful

5
Changed address with Cora, the process is so easy and it only took 2mins. It is amazing. Reviewed on: 5th April 2021

Quick answers.

5
Answers all issues quickly with no fuss or confusion. Reviewed on: 4th April 2021

Cora

5
Quick,easy, answers to my question Reviewed on: 4th April 2021

Standing Order

5
Needed to set up a Standing Order - Used Cora - Simplistic Approach and no Technical Jargon Reviewed on: 4th April 2021

Amazing

5
Amazing service. Very clear help. Nice and kind assistant Reviewed on: 4th April 2021

Automation beneficial

5
Good to see that processes that could easily be automated have been done so and securely as opposed to visiting/calling Reviewed on: 4th April 2021

question answered

5
question was answered fully and quickly and offer of further support given if required Reviewed on: 4th April 2021

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