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NatWest Group - Cora: Digital assistant reviews

3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick answers.

5
Answers all issues quickly with no fuss or confusion. Reviewed on: 4th April 2021

Cora

5
Quick,easy, answers to my question Reviewed on: 4th April 2021

Standing Order

5
Needed to set up a Standing Order - Used Cora - Simplistic Approach and no Technical Jargon Reviewed on: 4th April 2021

Amazing

5
Amazing service. Very clear help. Nice and kind assistant Reviewed on: 4th April 2021

Automation beneficial

5
Good to see that processes that could easily be automated have been done so and securely as opposed to visiting/calling Reviewed on: 4th April 2021

question answered

5
question was answered fully and quickly and offer of further support given if required Reviewed on: 4th April 2021

Very good

5
Answers very quickly when I ask what I wanted thanks very much Reviewed on: 4th April 2021

Quick service

5
I always have a pertinent and quick answer. Reviewed on: 4th April 2021

happy to use

5
I received very fast information, Reviewed on: 4th April 2021

Problems

5
Can't fault this service all my problems sorted straight away excellent service many thanks Reviewed on: 4th April 2021

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