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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Very good

5
Answers very quickly when I ask what I wanted thanks very much Reviewed on: 4th April 2021

Quick service

5
I always have a pertinent and quick answer. Reviewed on: 4th April 2021

happy to use

5
I received very fast information, Reviewed on: 4th April 2021

Problems

5
Can't fault this service all my problems sorted straight away excellent service many thanks Reviewed on: 4th April 2021

Best online banking

5
Our family have banked with Natwest for more than 70 years. Always have been given excellent service. The online banking and app are secure and very easy to use. I now do all my banking on my phone Reviewed on: 4th April 2021

Very friendly

5
Easy to communicate whenever asked for help. Reviewed on: 4th April 2021

very straightforward and fast online bot answers

5
Quick selection options for a straightforward question. Online bot answers (Cora) which answered my query easily Reviewed on: 4th April 2021

Superb group

5
The app and online banking including Cora is a pain-free experience unlike other banks. 100% quality care Reviewed on: 4th April 2021

swift response and satisfactory solution!!

5
cora was very fast and helpful without the least bit of fuss. exactly what i wanted!! Reviewed on: 4th April 2021

Easy to follow and quick to react

5
Needed to reactivate ISA given clear and easy to follow advice. Reviewed on: 4th April 2021

Review NatWest Group - Cora: Digital assistant now

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