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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Best online banking

5
Our family have banked with Natwest for more than 70 years. Always have been given excellent service. The online banking and app are secure and very easy to use. I now do all my banking on my phone Reviewed on: 4th April 2021
Kokohuyana Dahl's avatar
Kokohuyana Dahl

Very friendly

5
Easy to communicate whenever asked for help. Reviewed on: 4th April 2021
Mohammed Kamal's avatar
Mohammed Kamal

very straightforward and fast online bot answers

5
Quick selection options for a straightforward question. Online bot answers (Cora) which answered my query easily Reviewed on: 4th April 2021
Helen's avatar
Helen

Superb group

5
The app and online banking including Cora is a pain-free experience unlike other banks. 100% quality care Reviewed on: 4th April 2021
Chris Maynard's avatar
Chris Maynard

swift response and satisfactory solution!!

5
cora was very fast and helpful without the least bit of fuss. exactly what i wanted!! Reviewed on: 4th April 2021
rainer focke's avatar
rainer focke

Easy to follow and quick to react

5
Needed to reactivate ISA given clear and easy to follow advice. Reviewed on: 4th April 2021
AB's avatar
AB

Fast and accurate

5
Simple and efficient information at your finger tips Reviewed on: 4th April 2021
dj1957@live.co.uk's avatar
[email protected]

Hassle free

4
No hassle no put on hold no confusion just straight forward hassle free answer and quick Reviewed on: 4th April 2021
Lisa Leftsock Lashes Durnan's avatar
Lisa Leftsock Lashes Durnan

Please with Help

5
I got the help I needed and not easy for me But it was made easy and got sorted thank you Reviewed on: 4th April 2021
Wendy Bradbury's avatar
Wendy Bradbury

So easy

5
Very rarely have I spoken to a bot and it been anything other than an annoying barrier to talking to somebody who could actually help me. But this time, it did what I needed it to, and the interface was honestly great. They somehow simulated that feeling of someone being there listening to you. Reviewed on: 4th April 2021
Sarah's avatar
Sarah

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