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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Change address

5
Straight forward done in minutes! Reviewed on: 4th April 2021
Amy's avatar
Amy

Answer to a question

5
Asked the question and got an immediate reply that explained fully. Great invention for customer queries. Reviewed on: 4th April 2021
philcollier@hotmail.co.uk's avatar
[email protected]

MrNicholas Cousins

5
Very simple,quick and efficient Reviewed on: 4th April 2021
Nic Cousins's avatar
Nic Cousins

Cora Assistant Review

5
The assistant asked the right questions, understood my problem, gave quick and efficient responses, impressive Reviewed on: 4th April 2021
Charles Lutyens's avatar
Charles Lutyens

Security assured

5
Having had issues with unsatisfactory service in the past,as a pensioner who has been very hesitant about using online banking, we now feel assured of 100% safety with Nat West online banking. Also, up to now have found chat lines to be unsatisfactory but 'Cara' was easy to speak to and solved the problem in no time. Reviewed on: 4th April 2021
Robert's avatar
Robert

Cora

5
Cora was so helpful I am not very good with this kind of thing but it was made super easy for me. Reviewed on: 4th April 2021
angelaclark2802@icloud.com's avatar
[email protected]

Good and helpful instruction and help

5
Cora really helped me and I was reassured. Thanks. Reviewed on: 4th April 2021
Nicola Glover-wright's avatar
Nicola Glover-wright

Excellent service

5
Normally with online chat you end up repeating yourself over and over again !! But NOT with this service , it’s quick and easy to use and really helpful Reviewed on: 4th April 2021
anthonysinacola@icloud.com's avatar
[email protected]

Efficient banking

5
Easy to navigate website. Can carry out all I need on line. Reviewed on: 4th April 2021
Brenda Beyer-Kay's avatar
Brenda Beyer-Kay

Great virtual assistant

5
Really easy to use and fast. Summarised well with good options. Sorted out my issue in minutes. Really pleased. Reviewed on: 4th April 2021
akjenh@yahoo.co.uk's avatar
[email protected]

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