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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Fast and accurate

5
Simple and efficient information at your finger tips Reviewed on: 4th April 2021
dj1957@live.co.uk's avatar
[email protected]

Hassle free

4
No hassle no put on hold no confusion just straight forward hassle free answer and quick Reviewed on: 4th April 2021
Lisa Leftsock Lashes Durnan's avatar
Lisa Leftsock Lashes Durnan

Please with Help

5
I got the help I needed and not easy for me But it was made easy and got sorted thank you Reviewed on: 4th April 2021
Wendy Bradbury's avatar
Wendy Bradbury

So easy

5
Very rarely have I spoken to a bot and it been anything other than an annoying barrier to talking to somebody who could actually help me. But this time, it did what I needed it to, and the interface was honestly great. They somehow simulated that feeling of someone being there listening to you. Reviewed on: 4th April 2021
Sarah's avatar
Sarah

Change address

5
Straight forward done in minutes! Reviewed on: 4th April 2021
Amy's avatar
Amy

Answer to a question

5
Asked the question and got an immediate reply that explained fully. Great invention for customer queries. Reviewed on: 4th April 2021
philcollier@hotmail.co.uk's avatar
[email protected]

MrNicholas Cousins

5
Very simple,quick and efficient Reviewed on: 4th April 2021
Nic Cousins's avatar
Nic Cousins

Cora Assistant Review

5
The assistant asked the right questions, understood my problem, gave quick and efficient responses, impressive Reviewed on: 4th April 2021
Charles Lutyens's avatar
Charles Lutyens

Security assured

5
Having had issues with unsatisfactory service in the past,as a pensioner who has been very hesitant about using online banking, we now feel assured of 100% safety with Nat West online banking. Also, up to now have found chat lines to be unsatisfactory but 'Cara' was easy to speak to and solved the problem in no time. Reviewed on: 4th April 2021
Robert's avatar
Robert

Cora

5
Cora was so helpful I am not very good with this kind of thing but it was made super easy for me. Reviewed on: 4th April 2021
angelaclark2802@icloud.com's avatar
[email protected]

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