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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Good and helpful instruction and help

5
Cora really helped me and I was reassured. Thanks. Reviewed on: 4th April 2021
Nicola Glover-wright's avatar
Nicola Glover-wright

Excellent service

5
Normally with online chat you end up repeating yourself over and over again !! But NOT with this service , it’s quick and easy to use and really helpful Reviewed on: 4th April 2021
anthonysinacola@icloud.com's avatar
[email protected]

Efficient banking

5
Easy to navigate website. Can carry out all I need on line. Reviewed on: 4th April 2021
Brenda Beyer-Kay's avatar
Brenda Beyer-Kay

Great virtual assistant

5
Really easy to use and fast. Summarised well with good options. Sorted out my issue in minutes. Really pleased. Reviewed on: 4th April 2021
akjenh@yahoo.co.uk's avatar
[email protected]

Voting

5
Very quick to respond to queries that I’ve asked about Reviewed on: 4th April 2021
Tracey Patterson's avatar
Tracey Patterson

Very helpful

5
Answered and resolved my query with no problems Reviewed on: 4th April 2021
jellismart1@gmail.com's avatar
[email protected]

So easy to use

5
I don't like talking to new ppl on the phone so messages is so much easier to use Reviewed on: 4th April 2021
Louise Lyness's avatar
Louise Lyness

Cora

5
I found this app very easy to use with straightforward questions that were easily answered. In addition responses to the enquiries were very quickly answered with none of the delays often found when using digital assistants. Reviewed on: 4th April 2021
Carolyn Lingard's avatar
Carolyn Lingard

Ease of use

5
Natwest Cora service makes everything really easy to use and is very helpful and can help sort any query in a matter of minutes Reviewed on: 3rd April 2021
Adi's avatar
Adi

Amazing

5
Put my mind at rest about sorting my problem. Reviewed on: 3rd April 2021
Anne Kelsall's avatar
Anne Kelsall

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