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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Voting

5
Very quick to respond to queries that I’ve asked about Reviewed on: 4th April 2021
Tracey Patterson's avatar
Tracey Patterson

Very helpful

5
Answered and resolved my query with no problems Reviewed on: 4th April 2021
jellismart1@gmail.com's avatar
[email protected]

So easy to use

5
I don't like talking to new ppl on the phone so messages is so much easier to use Reviewed on: 4th April 2021
Louise Lyness's avatar
Louise Lyness

Cora

5
I found this app very easy to use with straightforward questions that were easily answered. In addition responses to the enquiries were very quickly answered with none of the delays often found when using digital assistants. Reviewed on: 4th April 2021
Carolyn Lingard's avatar
Carolyn Lingard

Ease of use

5
Natwest Cora service makes everything really easy to use and is very helpful and can help sort any query in a matter of minutes Reviewed on: 3rd April 2021
Adi's avatar
Adi

Amazing

5
Put my mind at rest about sorting my problem. Reviewed on: 3rd April 2021
Anne Kelsall's avatar
Anne Kelsall

Great customer service

4
Great service to help with all queries. Fast replies that help as much as possible Reviewed on: 3rd April 2021
caratamburro@yahoo.com's avatar
[email protected]

Very quick and helpful

5
I asked a question and it was literally answered within seconds. Reviewed on: 3rd April 2021
Lisa's avatar
Lisa

Excellent!

5
So easy and modern, thank you. I can attend to most of my banking requirements using the App. Reviewed on: 3rd April 2021
NCS's avatar
NCS

Easy to make changes to my bank account

5
It was straightforward to follow Cora's instructions whilst updating my new address. Everything was easy to follow. Reviewed on: 3rd April 2021
Jason's avatar
Jason

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