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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Great customer service

4
Great service to help with all queries. Fast replies that help as much as possible Reviewed on: 3rd April 2021

Very quick and helpful

5
I asked a question and it was literally answered within seconds. Reviewed on: 3rd April 2021

Excellent!

5
So easy and modern, thank you. I can attend to most of my banking requirements using the App. Reviewed on: 3rd April 2021

Easy to make changes to my bank account

5
It was straightforward to follow Cora's instructions whilst updating my new address. Everything was easy to follow. Reviewed on: 3rd April 2021

Good Reliable Information

5
I’ve used Cora a few times. She tells you exactly what you need to know, what action you need to take and how to do it. I feel in control of both my account and my money. Reviewed on: 3rd April 2021

Change of addres

5
Very quick and simple service that was made simple during a stressful time Reviewed on: 3rd April 2021

Great

5
it was easy, quick and to the point Reviewed on: 3rd April 2021

24/7 Cora

5
Any time I have a question, Cora is there to assist me, she gives me choices, answers straight away, no matter what time of day or night which is handy when you work shifts. I vote for Cora! Reviewed on: 3rd April 2021

Absolutely fantastic!

5
Such a safe, easy and quick experience. Thank you. Reviewed on: 3rd April 2021

Advice on pending transactions

5
Excellent advice and freedom to return if not sorted by retailers Reviewed on: 3rd April 2021

Review NatWest Group - Cora: Digital assistant now

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