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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Good Reliable Information

5
I’ve used Cora a few times. She tells you exactly what you need to know, what action you need to take and how to do it. I feel in control of both my account and my money. Reviewed on: 3rd April 2021
Jennie Morley's avatar
Jennie Morley

Change of addres

5
Very quick and simple service that was made simple during a stressful time Reviewed on: 3rd April 2021
Angela Grimmer 's avatar
Angela Grimmer

Great

5
it was easy, quick and to the point Reviewed on: 3rd April 2021
Mustafa's avatar
Mustafa

24/7 Cora

5
Any time I have a question, Cora is there to assist me, she gives me choices, answers straight away, no matter what time of day or night which is handy when you work shifts. I vote for Cora! Reviewed on: 3rd April 2021
Jan's avatar
Jan

Absolutely fantastic!

5
Such a safe, easy and quick experience. Thank you. Reviewed on: 3rd April 2021
Kinga's avatar
Kinga

Advice on pending transactions

5
Excellent advice and freedom to return if not sorted by retailers Reviewed on: 3rd April 2021
philly.mckenna@btinternet.com's avatar
[email protected]

Quality Service

5
Very helpful & quick with replies Someone who puts you at ease just by the replies Reviewed on: 3rd April 2021
Marina Webb's avatar
Marina Webb

Simple and ease of use

5
Very quick to answer your queries and follow up with relevant answers. Reviewed on: 3rd April 2021
claire Taylor's avatar
claire Taylor

Super simple and quick

5
Probably the most simple banking experience I have ever had. Top marks all round Reviewed on: 3rd April 2021
Nick H's avatar
Nick H

Fast response and clear instructions

5
It’s very frustrating not being able to phone for assistance anymore but the website assistance was very helpful and didn’t waste time. Reviewed on: 3rd April 2021
lizbowshell@hotmail.com's avatar
[email protected]

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