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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Quality Service

5
Very helpful & quick with replies Someone who puts you at ease just by the replies Reviewed on: 3rd April 2021

Simple and ease of use

5
Very quick to answer your queries and follow up with relevant answers. Reviewed on: 3rd April 2021

Super simple and quick

5
Probably the most simple banking experience I have ever had. Top marks all round Reviewed on: 3rd April 2021

Fast response and clear instructions

5
It’s very frustrating not being able to phone for assistance anymore but the website assistance was very helpful and didn’t waste time. Reviewed on: 3rd April 2021

Banking apps

5
The ease of it all but not used it yet only registered today Reviewed on: 3rd April 2021

Easy to use

4
Easy to use service giving step buy step explanation of what you need to do to resolve a issue with your account Reviewed on: 3rd April 2021

Easy Access and Simple Questions

4
Address change easy and quick to complete Reviewed on: 3rd April 2021

Was very helpful and explained to me how to resolve the problem that I had and how to rectify the problem to go about

5
The information i was given very helpful and very helpful to try and sort it out Reviewed on: 3rd April 2021

Cora

5
Quick and easy to carry out what I needed Reviewed on: 3rd April 2021

Order Replacement Reader

5
Not having used my online banking for quite some time, Cora was an instant assistant to navigate me to Security to order a replacement card reader. A very helpful tool indeed. Reviewed on: 3rd April 2021

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