NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

Cora

Quick and easy to carry out what I needed Reviewed on: 3rd April 2021

Order Replacement Reader

Not having used my online banking for quite some time, Cora was an instant assistant to navigate me to Security to order a replacement card reader. A very helpful tool indeed. Reviewed on: 3rd April 2021

Never let me down

I have been banking with NatWest for over 40 years. Despite a few rocket moments 20 or so years back, I have always received a very good service. Your mobile banking app has improved incredibly since I first started to use it in 2012.. I use the app everyday and would be lost without it. Reviewed on: 3rd April 2021

Excellent service

I was concerned that my bank card was late. Cora reassured me and explained some things that I was unsure about. 10 out of 10. Reviewed on: 3rd April 2021