NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,057 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6057)

Transfer of funds above the max daily limit

My query was answered promptly disappointing the only method is to visit a branch when my mobility is impaired. Reviewed on: 26th February 2022

Easy to use, clear and fast

Answered all my questions in a very clear and easy to understand way. Reviewed on: 26th February 2022

Change of address

It was eqsy and very accurate questions answered and job was done in less then 5 min. Change of address never been as easy Reviewed on: 26th February 2022

Good customer service

Helpful understanding helped with my query straight away Reviewed on: 26th February 2022

Great service

Quick, easy to use service, highly recommended Reviewed on: 26th February 2022

Very quick response

Very happy with the service. It was a very quick response Reviewed on: 26th February 2022

Very helpful

Asked s question and got the right answer and advice I needed Reviewed on: 26th February 2022

Amazing& helpful Service

Quick, helpful and easy to use! I didn’t have to wait long for an answer, I got one straight away with simple answering and question techniques. Explained everything so clear! Thank youu! Reviewed on: 26th February 2022