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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Cora was quick and very helpful

5
Same as above she was very quick polite and helpful Reviewed on: 26th February 2022

Quick and easy to use

5
Quick and easy to use. So good for people who do not have the time to visit the branch Reviewed on: 26th February 2022

Modern Way of Banking

5
Easily accessible, saves time looking for answer, and inclusive bit of technology Reviewed on: 26th February 2022

User friendly

5
Easy to use and easy to work with Reviewed on: 26th February 2022

Transfer of funds above the max daily limit

5
My query was answered promptly disappointing the only method is to visit a branch when my mobility is impaired. Reviewed on: 26th February 2022

Easy to use, clear and fast

5
Answered all my questions in a very clear and easy to understand way. Reviewed on: 26th February 2022

Change of address

5
It was eqsy and very accurate questions answered and job was done in less then 5 min. Change of address never been as easy Reviewed on: 26th February 2022

Good customer service

5
Helpful understanding helped with my query straight away Reviewed on: 26th February 2022

Great service

5
Quick, easy to use service, highly recommended Reviewed on: 26th February 2022

Very quick response

5
Very happy with the service. It was a very quick response Reviewed on: 26th February 2022

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