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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Cora review

5
Very impressed by the speed and efficiency. Reviewed on: 26th February 2022
Jacqueline Baker's avatar
Jacqueline Baker

Great Service

5
An excellent service I have only recently needed to use and have found it easy to navigate and although electronic find it a friendly service and will recommend it to my friends many of whom are nervous regarding online banking. Reviewed on: 26th February 2022
Robert Olley's avatar
Robert Olley

Cora was quick and very helpful

5
Same as above she was very quick polite and helpful Reviewed on: 26th February 2022
Jennifer dobson's avatar
Jennifer dobson

Quick and easy to use

5
Quick and easy to use. So good for people who do not have the time to visit the branch Reviewed on: 26th February 2022
Fi's avatar
Fi

Modern Way of Banking

5
Easily accessible, saves time looking for answer, and inclusive bit of technology Reviewed on: 26th February 2022
Yvonne 's avatar
Yvonne

User friendly

5
Easy to use and easy to work with Reviewed on: 26th February 2022
Lloyd Au 's avatar
Lloyd Au

Transfer of funds above the max daily limit

5
My query was answered promptly disappointing the only method is to visit a branch when my mobility is impaired. Reviewed on: 26th February 2022
Phillip Bodie's avatar
Phillip Bodie

Easy to use, clear and fast

5
Answered all my questions in a very clear and easy to understand way. Reviewed on: 26th February 2022
Estela Aguilar's avatar
Estela Aguilar

Change of address

5
It was eqsy and very accurate questions answered and job was done in less then 5 min. Change of address never been as easy Reviewed on: 26th February 2022
Muz's avatar
Muz

Good customer service

5
Helpful understanding helped with my query straight away Reviewed on: 26th February 2022
rampa-1990- uk's avatar
rampa-1990- uk

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