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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick response time

5
Very quick and solved my problem immediately. Job done! Reviewed on: 26th February 2022

Help from Cora

4
Easy to navigate... Immediate response. Reviewed on: 26th February 2022

Excellent service

5
Easy to use. Straightforward and efficient. Reviewed on: 26th February 2022

Helpful

5
Great helpful service would Definately recommend to others . Reviewed on: 26th February 2022

Excellent service

5
Excellent service and a great help Reviewed on: 26th February 2022

amazing

5
fast and efficient to change address Reviewed on: 26th February 2022

Cora is Great, will refer to staff if she needs to

5
Helpful & informative for a quick answer. I have noticed over the last year Cora has improved leaps and bounds and is starting to refer customers to quick and easy forms to complete Or to a member of staff who can deal with the request/any issues, but more often than not Cora can provide an answer straight away. NatWest app deserves to be ranked higher than all the other high street banks at least! I bank with other banks too so I know first hand how it compares Reviewed on: 26th February 2022

Fast and Simple to use.

5
Had to change my home address online and it was done in just a minute. Reviewed on: 26th February 2022

Cora review

5
Very impressed by the speed and efficiency. Reviewed on: 26th February 2022

Great Service

5
An excellent service I have only recently needed to use and have found it easy to navigate and although electronic find it a friendly service and will recommend it to my friends many of whom are nervous regarding online banking. Reviewed on: 26th February 2022

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