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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Always very helpful

5
I’ve asked Cora on a couple of occasions now she has got back to me immediately with a answer to my problems. Reviewed on: 26th February 2022
Maureen sharpe's avatar
Maureen sharpe

Always understand

5
Cora is amazing she always understands what I mean Reviewed on: 26th February 2022
Courtney Lewis's avatar
Courtney Lewis

Quick response time

5
Very quick and solved my problem immediately. Job done! Reviewed on: 26th February 2022
Amanda Lloyd's avatar
Amanda Lloyd

Help from Cora

4
Easy to navigate... Immediate response. Reviewed on: 26th February 2022
JLW's avatar
JLW

Excellent service

5
Easy to use. Straightforward and efficient. Reviewed on: 26th February 2022
Greig Innes's avatar
Greig Innes

Helpful

5
Great helpful service would Definately recommend to others . Reviewed on: 26th February 2022
elizabeth dryden's avatar
elizabeth dryden

Excellent service

5
Excellent service and a great help Reviewed on: 26th February 2022
Gwyn Stewart 's avatar
Gwyn Stewart

amazing

5
fast and efficient to change address Reviewed on: 26th February 2022
Guilherme Vargas's avatar
Guilherme Vargas

Cora is Great, will refer to staff if she needs to

5
Helpful & informative for a quick answer. I have noticed over the last year Cora has improved leaps and bounds and is starting to refer customers to quick and easy forms to complete Or to a member of staff who can deal with the request/any issues, but more often than not Cora can provide an answer straight away. NatWest app deserves to be ranked higher than all the other high street banks at least! I bank with other banks too so I know first hand how it compares Reviewed on: 26th February 2022
Matt, West Sussex 's avatar
Matt, West Sussex

Fast and Simple to use.

5
Had to change my home address online and it was done in just a minute. Reviewed on: 26th February 2022
The Arkworld Life's avatar
The Arkworld Life

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