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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Answered my question in two minutes

5
Very impressed by the technology, in my expereince it gives very accurate results and there's always someone there on the off chance it doesn't. Reviewed on: 27th February 2022

Just the best!

5
Its unimaginable I could change my address without single dial from phone - what a beautiful experience that was Reviewed on: 27th February 2022

Very helpful

5
Nat west is a great bank to deal with. Reviewed on: 27th February 2022

Very helpful

5
Very detailed information allowed me to sort my query and gave piece of mind (lost credit card). Thanks Cora! Reviewed on: 27th February 2022

excellent

5
very quick and excellent service Reviewed on: 27th February 2022

Great online assistance

5
Got the job done. Changed my address no problem. Reviewed on: 26th February 2022

Reactivating an ISA

5
Quick, easy, efficient - thank you Cora Reviewed on: 26th February 2022

quick and easy

5
quick and easy to use to help change my address Reviewed on: 26th February 2022

Always very helpful

5
I’ve asked Cora on a couple of occasions now she has got back to me immediately with a answer to my problems. Reviewed on: 26th February 2022

Always understand

5
Cora is amazing she always understands what I mean Reviewed on: 26th February 2022

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