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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great Support

5
I needed to order a Cheque Book but did know how. Ventuered to click the help conversation bubble and Cora gave the information I needed within seconds. Excellent service. Reviewed on: 27th February 2022
Gwenda Bruce's avatar
Gwenda Bruce

Helpful

5
Easy and quick responses. Also solved my query straight away Reviewed on: 27th February 2022
Marsh's avatar
Marsh

Answered my question in two minutes

5
Very impressed by the technology, in my expereince it gives very accurate results and there's always someone there on the off chance it doesn't. Reviewed on: 27th February 2022
Alsdr's avatar
Alsdr

Just the best!

5
Its unimaginable I could change my address without single dial from phone - what a beautiful experience that was Reviewed on: 27th February 2022
Odoeme Michael Oderaa's avatar
Odoeme Michael Oderaa

Very helpful

5
Nat west is a great bank to deal with. Reviewed on: 27th February 2022
Robin's avatar
Robin

Very helpful

5
Very detailed information allowed me to sort my query and gave piece of mind (lost credit card). Thanks Cora! Reviewed on: 27th February 2022
Phil Jones's avatar
Phil Jones

excellent

5
very quick and excellent service Reviewed on: 27th February 2022
Mufeed Niman's avatar
Mufeed Niman

Great online assistance

5
Got the job done. Changed my address no problem. Reviewed on: 26th February 2022
Elizabeth jasper's avatar
Elizabeth jasper

Reactivating an ISA

5
Quick, easy, efficient - thank you Cora Reviewed on: 26th February 2022
Lesley Brown's avatar
Lesley Brown

quick and easy

5
quick and easy to use to help change my address Reviewed on: 26th February 2022
Jeff Gamble's avatar
Jeff Gamble

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