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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

fast and efficient

5
achieved what i needed in less than a minute, excellent accurate response Reviewed on: 27th February 2022

Great service

4
Whenever I have a problem with my bank account I ask Cora and usually get help Reviewed on: 27th February 2022

Very helpful

5
All explained in a easy to follow manner Reviewed on: 27th February 2022

All the help I required

5
Easy to use and gave me all the information I needed Reviewed on: 27th February 2022

ISA activation

5
Reactivating my Isa was quick and easy. Reviewed on: 27th February 2022

Very good service

5
Was very helpful answer all my questions Reviewed on: 27th February 2022

efficient effective and helpful

5
I didn't have to wait, the information given was helpful and accessible Reviewed on: 27th February 2022

Easy to use chat bot

4
Found it much quicker to get get my details changed rather than phoning Reviewed on: 27th February 2022

Great Support

5
I needed to order a Cheque Book but did know how. Ventuered to click the help conversation bubble and Cora gave the information I needed within seconds. Excellent service. Reviewed on: 27th February 2022

Helpful

5
Easy and quick responses. Also solved my query straight away Reviewed on: 27th February 2022

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