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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Change of address

5
Very, quick and fast easy experience Reviewed on: 27th February 2022
Rob Love's avatar
Rob Love

Great service

5
Helpfull and easy to use app, great banking services. Reviewed on: 27th February 2022
Yohany Cabrera's avatar
Yohany Cabrera

fast and efficient

5
achieved what i needed in less than a minute, excellent accurate response Reviewed on: 27th February 2022
david-norris@hotmail.co.uk's avatar
[email protected]

Great service

4
Whenever I have a problem with my bank account I ask Cora and usually get help Reviewed on: 27th February 2022
Keith Stevens's avatar
Keith Stevens

Very helpful

5
All explained in a easy to follow manner Reviewed on: 27th February 2022
lee455@msn.com's avatar
[email protected]

All the help I required

5
Easy to use and gave me all the information I needed Reviewed on: 27th February 2022
J's avatar
J

ISA activation

5
Reactivating my Isa was quick and easy. Reviewed on: 27th February 2022
Mohib Uddin's avatar
Mohib Uddin

Very good service

5
Was very helpful answer all my questions Reviewed on: 27th February 2022
michelle-ann2013@hotmail.co.uk's avatar
[email protected]

efficient effective and helpful

5
I didn't have to wait, the information given was helpful and accessible Reviewed on: 27th February 2022
Molly Foster's avatar
Molly Foster

Easy to use chat bot

4
Found it much quicker to get get my details changed rather than phoning Reviewed on: 27th February 2022
Louis Quinn's avatar
Louis Quinn

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