NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,057 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6057)

ISA activation

Reactivating my Isa was quick and easy. Reviewed on: 27th February 2022

Very good service

Was very helpful answer all my questions Reviewed on: 27th February 2022

efficient effective and helpful

I didn't have to wait, the information given was helpful and accessible Reviewed on: 27th February 2022

Easy to use chat bot

Found it much quicker to get get my details changed rather than phoning Reviewed on: 27th February 2022

Great Support

I needed to order a Cheque Book but did know how. Ventuered to click the help conversation bubble and Cora gave the information I needed within seconds. Excellent service. Reviewed on: 27th February 2022

Helpful

Easy and quick responses. Also solved my query straight away Reviewed on: 27th February 2022

Answered my question in two minutes

Very impressed by the technology, in my expereince it gives very accurate results and there's always someone there on the off chance it doesn't. Reviewed on: 27th February 2022