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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Smart not

5
Quickly Cora Bot , problem solved Reviewed on: 27th February 2022

Very helpful

5
Quick concise instructions to help me with my account Reviewed on: 27th February 2022

Lovely understanding woman

5
Very helpful and understandable Reviewed on: 27th February 2022

Great service

5
Quick & easy service to use. Very satisfied customer! Reviewed on: 27th February 2022

As good as a human!

5
More efficient and knowledgable than most humans I've spoken to! Reviewed on: 27th February 2022

I needed help unblocking my pin

5
She made it clear what I needed to do without any hassle Reviewed on: 27th February 2022

Extremely satisfied

5
Extremely satisfied thank you very much Reviewed on: 27th February 2022

Fraud

5
Thanks for your help for that knowing transaction. Reviewed on: 27th February 2022

Cora is great

5
Cora was very helpful and explained the action I need to take very well Reviewed on: 27th February 2022

Transferring monies

5
First time I have used this service found it very easy and professional to follow Reviewed on: 27th February 2022

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