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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very happy

5
Got the answers I needed without any bother or waiting around for someone to pick up Reviewed on: 2nd April 2021
Chris's avatar
Chris

Very user friendly. Answered my query promptly.

5
My pin was locked. Using your CORA service was straightforward and user friendly. My query was answered promptly. Very satisfied. Great service. Thank you. Reviewed on: 2nd April 2021
David Rainey's avatar
David Rainey

Easy to use, very customer friendly.

5
Good clear options which made using the service very easy. Reviewed on: 2nd April 2021
Louise Macleod's avatar
Louise Macleod

Best service

5
Very easy to use and solves problems Reviewed on: 2nd April 2021
Dee Patel's avatar
Dee Patel

Easy to use, clear response

5
Quick and easy, issue resolved immediately using Cora Reviewed on: 2nd April 2021
Jackie Easton's avatar
Jackie Easton

Speedy process

5
Cora made changing my address very simple and quick, there was no queue or time spent on hold. Reviewed on: 2nd April 2021
David's avatar
David

Excellent

5
Very precise and quick response. Answered my query to me entire satisfaction. Reviewed on: 2nd April 2021
Margaret Wilson's avatar
Margaret Wilson

Cora

5
This innovation is really good and very easy to use. Would really recommend Reviewed on: 2nd April 2021
Christine Bell 's avatar
Christine Bell

Great!

5
Accessible, friendly, and easy to use. Cora provides an interactive experience that helps to the get tasks done. Reviewed on: 2nd April 2021
Rachel Clark's avatar
Rachel Clark

Quick and easy

4
Found instructions easy to follow. Reviewed on: 2nd April 2021
Bridget Belson's avatar
Bridget Belson

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