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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

great service

5
profesional and precious ****** Reviewed on: 2nd April 2021
pardisrezvani69@yahoo.com's avatar
[email protected]

Asked about NWB credit cards and one second later came the response

5
Very quick and efficient . I have no more words to say as the whole interaction was about 15 second nds Reviewed on: 2nd April 2021
Suduperth@gmail.com's avatar
[email protected]

a great assistant who guides your banking smoothly

5
we have never been the best at fixing our problems at the bank, a lack of social skills truly was a hindrance, plus we were never sure if what we were doing was a good idea, however cora has been an amazing help by guiding us through the process and not having to use social skills really helped out 10/10 Reviewed on: 2nd April 2021
lazuli's avatar
lazuli

Outstanding NatWest service

5
Helpful, clear, concise with my best interests taken into account. Reviewed on: 2nd April 2021
joshmarkey1@hotmail.com's avatar
[email protected]

Straight forward and simple

5
First class straight forward and made everything very simple and concise Reviewed on: 2nd April 2021
Allan Cowan 's avatar
Allan Cowan

So easy and quick to use

5
I find it difficult to talk to people on the phone because I have a toddler who always seems to need me when I'm doing something important. So using Cora was so great because I don't need to repeat myself so the person on the line can hear or understand me. Plus I completed what I needed to do within minutes. Reviewed on: 2nd April 2021
Nara's avatar
Nara

Excellent reply time

5
Excellent service and reply time Reviewed on: 2nd April 2021
Sue lawley's avatar
Sue lawley

Coral help

5
Great application. Easy online help ..took few minutes to sort out Reviewed on: 2nd April 2021
Mohamed's avatar
Mohamed

Great Service

5
Very quick response to my question and easy to answer and dealt with within minutes Reviewed on: 2nd April 2021
Barbara 's avatar
Barbara

Helpful advice

5
Clear communication when needed Reviewed on: 2nd April 2021
Marian Crainie's avatar
Marian Crainie

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